About this role
Job summary
We are seeking a friendly, organised, and professional Receptionist / Administrator to join our busy and supportive team at a GP surgery in the heart of Cardiff. This role is essential in ensuring our patients receive a warm welcome, timely assistance, and an excellent standard of care from the moment they contact or arrive at the practice.
The role will cover 20-25 hours per week.
Main duties of the job
Key Responsibilities:
Greeting patients and visitors in a professional and compassionate manner Answering telephone calls, responding to online enquiries and emails and booking appointments Processing prescriptions, test results, and medical records Supporting GPs, clinical staff and management with admin tasks Managing patient confidentiality in line with NHS and GDPR guidelines Using the clinical system EMIS /OPTUM Requirements:
Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential) Excellent communication and customer service skills Ability to work under pressure and handle sensitive situations calmly Competent in using computers and scheduling systems Reliable, punctual, and a team player Flexible and willing to adapt to an ever changing environment
About us
We are a long-standing and well-established GP practice located in the Roath area, close to Cardiff city centre. Our surgery serves a diverse and mixed demographic and is easily accessible by public transport.
Our team includes experienced GPs supported by a wide-ranging clinical and administrative staff. This includes Pharmacists, Mental Health Nurses, Physiotherapists, Practice Nurses, Health Care Assistants, Phlebotomists, as well as a dedicated Administrative team, Receptionists, and our Practice Manager. Together, we provide a high standard of patient care and a supportive working environment.
Our practice is also a member of the South East Cluster, a collaborative network of 8 local practices working together to improve patient care and service delivery.
Job description Job responsibilities
Greeting patients and visitors in a professional and compassionate manner Answering telephone calls, handling enquiries, and booking appointments Processing prescriptions, test results, and medical records Supporting GPs, clinical staff and management with admin tasks Managing patient confidentiality in line with NHS and GDPR guidelinesThe list of responsibilities described above is a general overview of the role and is not inclusive other duties maybe required depending on the needs of the Practice.
Person Specification
Experience Essential
Excellent communication and customer service skills Ability to work under pressure and handle sensitive situations calmly and efficiently Competent in using computers and scheduling systems Reliable, Punctual, and a Team player Flexibility and a willingness to adapt to an ever changing environment
Desirable
Previous experience of working as a Receptionist /Administrator in a medical setting
Qualifications Desirable
Educated to High School Standard
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The City Surgery
Address 187 City Road
Cardiff
CF24 3WD
United Kingdom
Employer's website http://www.thecitysurgery.co.uk/home (Opens in a new tab)