About this role
Job summary
Responsible for the smooth running of the surgery and reception area, to ensure the patients receives the best possible service.
Main duties of the job
To greet patients arrival, deal with any queries and questions they may have. Assist the doctors in all aspects of administrative duties in connection with the smooth running of the reception and doctors areas of the Practice. Investigate and appropriately deal with any non-medical problems from patients and report to doctors where necessary. Answer all incoming telephone calls and take the appropriate action thereon. Use the computer system to make and amend appointments as necessary. To ensure that requests for visits and messages are accurately recorded in the correct place within the EMIS clinical system and that Practice protocols are adhered to. Open the premises on arrival and close down the premises on departure in an organised and methodical way to ensure the building and its contents are safe and secure. Be prepared to assist in any duty that may be necessary to ensure the smooth running of the surgery.
About us
SWC Medical Group has eight partners working from four premises covering the areas of South Croydon, Selsdon, Sanderstead, Warlingham, Caterham, Coulsdon and Whyteleafe.The practices believes in team effort and have worked very hard to build a team feeling within the staff. The holder of this position takes part in this team and interacts with all members of staff.
Job description Job responsibilities
Title Receptionist
Location Warlingham Green Medical Practice
Accountable To Surgery Manager
Hours of Duty: Mondays 08:00-18:30, Thursdays 13:30-18:30 and Fridays 08:00-18:30
The Practice: We are Ten partners working from four premises covering the areas of South Croydon, Selsdon, Sanderstead, Warlingham, Caterham, Coulsdon and Whyteleafe.
This practice believes in team effort and has worked very hard to build a team feeling within the staff. The holder of this position takes part in this team and interacts with all members of staff. Attendance at Practice meeting is mandatory. The surgery has an open door policy. All staff are addressed by their first names, we feel this makes the surgery a more friendly and welcoming place to work.
The successful candidate will be part of a team who are responsible for the smooth running of the surgery and reception area, to ensure the patients receives the best possible service.
Duties include but are not limited to:
To greet patients upon arrival, deal with any queries and questions they may have.
To assist the doctors in all aspects of administrative duties in connection with the smooth running of the reception and doctors areas of the Practice. To investigate and appropriately deal with any non-medical problems from patients and report to doctors where necessary. To answer all incoming telephone calls and take the appropriate action thereon. To use the computer system to make and amend appointments as necessary.To be a triage admin where by the GP views the patients triage message and then decides what kind of appointment they need. The admin person is responsible for getting those patients deemed urgent to be seen booked into an appointment that day as well as moving the incoming triage messages into the triage Doctors inbox ready for them to view and assess. To ensure that requests for visits and messages are accurately recorded in the correct place within the EMIS clinical system and that Practice protocols are adhered to. Process patient registrations if online registration is not possible or the person is a temporary resident in the area.Deal with prescription requests if prescribing clerk not availableProcess ultrasound resultsbook appointments for patients into various clinics run at the surgeryTo accurately scan into EMIS patient records incoming post and relevant test results, etc. Make bookings for ambulances, etc. as requested. To open the premises on arrival and close down the premises on departure in an organised and methodical way to ensure the building and its contents are safe and secure. To observe the Practice Health and Safety Policy and to consider safety at all times. To keep the working areas as neat and tidy as possible. To record all monies received according to Practice procedures. To complete all necessary forms accurately, and ensure adequate stock levels of these forms. To attend meetings and training courses as appropriate. To ensure patient confidentiality is maintained at all times.To be prepared to assist in any duty that may be necessary to ensure the smooth running of the surgery.
Person Specification
Qualifications Essential
GCSE educated
Knowledge and skills Desirable
Previous experience Basic IT skills
Employer details Employer name SWC Medical Group
Address Warlingham Green Medical Practice
1 Church Road
Warlingham
Surrey
CR6 9NW
United Kingdom
Employer's website http://www.selsdonparkmedicalpractice.nhs.uk (Opens in a new tab)