About this role
Job summary
***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***
We are looking for an experienced administrator to join the Bexley Podiatry Team.
This is a busy and varied role; you will be based within the Podiatry Team in the borough of Bexley, providing administration support to the clinicians. You should have excellent communication skills, verbal, listening and written, as you will be liaising with clients, carers, GP's and other professionals with regard to administrative duties.
Excellent organisation skills and the ability to prioritise work are essential, as you will be setting up and maintaining office processes and procedures and managing conflicting deadlines. You must be able to respond to urgent referrals and messages and booking appointments.
Experience of Microsoft Office packages, including Excel, is desirable.
Experience of using RIO or other patient information systems would be an advantage, although full training will be given to the successful applicants.
For further information, please contact Lorraine Manston on 020 8319 7111.
Main duties of the job
Delivering an efficient, effective, administrative and clerical service for the Podiatry Service To provide an administrative and clerical service to the Podiatry team, opening, sorting and distribution of post and any relevant correspondence Processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service To prepare information, for example, client files, letters, reports, in line with local policies and procedures To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies To book appointments, meetings, rooms and interpreter services as required To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We're Kind We're Fair We Listen We Care
Job description Job responsibilities
To provide an administrative and clerical service to the Podiatry Team. To open, sort and distribute post and any relevant correspondence To process new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service To prepare information, for example, client files, letters, reports, in line with local policies and procedures To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies To book appointments, meetings, rooms, transport and interpreter services as required To collate agenda items, take minutes at team meetings and distribute information to team members as requested To liaise with internal and external agencies on behalf of the team, to facilitate the resolution of problems related to equipment used by the team, for example computer, printer, photocopier, telephone internet access, as requested To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local Trust guidelines, as required on a weekly, monthly and quarterly basis To participate in the organisation and coordination of study days and training To support the team lead to maintain records relating to study leave, sickness and annual leave, submitting statistics on a monthly basis using Healthroster To establish and maintain effective working relationships with clients, carers the general public and all other staff working internally and externally to the Trust To take account and act according to individual patient circumstance, giving due regard to cultural differences and diversity of clients, carers and service users in the local borough To liaise with clients, carers, care homes, GPs and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals and arranging appointments To ensure consistent and robust reporting of patient related information on Rio as requested and according to local policies To provide input of service development ideas to the administrative team and develop current administrative procedures facilitating ongoing and efficient processes within the Service as required To monitor and maintain the departmental stationery including stock for support equipment, for example, printers and photocopiers and facilitate access for staff as requested To support with the ordering of equipment and medical supplies as directed by the team and Manager To maintain a well organised filing and discharge system, to facilitate the efficient case management for the team to include archiving files according to Trust policy To type updated guidelines/local policies and procedures as requested by the Manager Demonstrate flexibility and negotiation skills with team members and clients in terms of appointment availability: implement solutions and strategies to participate in a team environment, seeking advice and support where necessary To lead on and undertake other office duties relating to estate queries To book venues for meetings and organise refreshments as requested To ensure issues regarding Health and Safety risk management associated polices and guidelines, are reported to the Team Lead
Person Specification
Education Essential
Education to GCSE/CSE level C (or equivalent) and above in English and Maths
Experience Essential
Experience working in health or social care setting Experience of working with public
Desirable
Proven experience of working in a busy office environment and able to undertake duties required
Skills Essential
Use of Microsoft Office packages including Excel
Desirable
Knowledge and use of RiO
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxleas NHS Foundation Trust
Address 151 Lodge Hill, Goldie Leigh Site
Abbey Wood
SE2 0AY
United Kingdom
Employer's website http://oxleas.nhs.uk/ (Opens in a new tab)