About this role
Job summary
Are you a motivated and organised administrator looking for flexible work that fits around your lifestyle?
Join the Somerset NHS Foundation Trust Bank Admin Support Team and play a key role in providing vital administrative assistance across multiple services. This flexible Bank role offers the opportunity to support safe, effective care during times of increased demand, staff shortages, and service pressures.
Successful candidates will have the flexibility and willingness to work across a range of services and locations within Somerset NHS Foundation Trust (SFT), supporting departments where administrative assistance is most needed.
You will be part of a valued workforce dedicated to helping the Trust deliver high-quality services to patients, service users, and colleagues. This role suits individuals who are organised, adaptable, and committed to contributing positively to healthcare delivery.
We are particularly interested in candidates with the relevant skills and experience to support Wellsprings Mental Health Services or A&E Reception at Yeovil Hospital.
If you have a preference for either area, please state this clearly within your supporting statement.
Main duties of the job
The role is varied and may include:
Providing professional administrative support to clinical and non-clinical teams.Communicating effectively with patients, relatives, colleagues, and external organisations via telephone, email, written correspondence, and face-to-face interactions.Responding to enquiries in a courteous, professional, and timely manner.Managing diaries, booking meetings, preparing agendas and meeting documentation.Supporting staffing administration, including e-Roster management, mandatory training bookings, annual leave requests, and rota queries.Maintaining accurate records, filing systems, and personal files.Preparing letters, reports, spreadsheets, and other documentation using Microsoft Office applications.Monitoring work in progress and following up outstanding actions.Liaising with People Services, Recruitment, and Payroll regarding staffing and pay-related matters.Ordering supplies and maintaining stock levels using Trust systems.Assisting with data collection, reporting, and administrative projects.Providing cross-cover for colleagues during periods of absence.Working flexibly across different Trust locations and departments as required.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities
This role involves a variety of responsibilities including managing correspondence, reporting incidents, and liaising with People Services and Payroll. You will be expected to maintain confidentiality, follow Trust policies on infection control and data protection, and uphold professional standards. The post requires good judgement to resolve staff queries promptly and the ability to work independently while supporting team objectives. Physical tasks include handling medical records and using IT equipment regularly. You will contribute to clinical governance activities and participate in training and development as part of your personal growth within the Trust.
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
Good standard of general education including English and Maths.
Desirable
Audio typing or touch-typing skills.IT qualification.
Experience Essential
Minimum of 1 year's administrative experience within the last 3 years.Experience using Microsoft Word and Excel in a workplace setting.Experience managing and prioritising a varied workload within a busy office environment.Experience dealing with telephone, email, and face-to-face enquiries in a professional manner.Commitment to Somerset NHS Foundation Trust values of Kindness, Respect and Teamwork.Understanding of confidentiality and the handling of sensitive information.Good standard of English language communication skills
Desirable
Previous experience working in an NHS, healthcare, or public sector environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Trustwide
The Crescent
Taunton
Somerset
TA1 4DY
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)