About this role
Job summary
We are looking for a committed and enthusiastic Medical Receptionist/Administrator to join our friendly practice team. The candidate should ideally have experience working within a GP Surgery and be familiar with the SystmOne clinical IT system.
Main duties of the job
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Greet all patients and visitors Signpost patients to the correct service Process incoming and outgoing mail Handle prescription requests received in person, via telephone or electronically Initiating contact with and responding to, requests from patients, team members and external agencies Process referrals to external agencies such as secondary care using the electronic referral system (ERS) Action GP2GP tasks Read code data on SystmOne File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary. Scanning of patient related documentation and attaching scanned documents to patients healthcare records Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner
About us
The Headland Medical Centre is a small and friendly, forward thinking and innovative practice striving to deliver high quality patient-centred care to patients in the Headland area of Hartlepool and we are committed to investing and improving the medical care we provide for our patient.
Job description Job responsibilities
Main duties of the job
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Greet all patients and visitors Signpost patients to the correct service Process incoming and outgoing mail Handle prescription requests received in person, via telephone or electronically Initiating contact with and responding to, requests from patients, team members and external agencies Process referrals to external agencies such as secondary care using the electronic referral system (ERS) Action GP2GP tasks Read code data on SystmOne File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary. Scanning of patient related documentation and attaching scanned documents to patients healthcare records Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Qualified to NVQ level 3
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Headland Medical Centre
Address 2 Groves Street
Hartlepool
TS24 0NZ
United Kingdom
Employer's website https://www.headlandmedicalcentre.co.uk/ (Opens in a new tab)