About this role
Job summary
This is a role established to support the organisation in carrying out day-to-day activities and to provide an element of cover or additional resource to our partner organisations as required.
The post-holder will work closely with, and under the direction of, the management team to improve standards across a wide range of organisational activities. The position is challenging and suitable for someone who wishes to demonstrate initiative with a desire to develop their own skills further in our rapidly growing organisation.
The post-holder may be required to provide reception and/or administrative support to member practices on either a short or long term basis to cover absence, recruitment gaps or sickness or a long term placement/job share with member practices.
Main duties of the job
Offer general assistance to the team and project a positive and friendly image to patientsand other visitors, either in person or via the telephone Ensure an effective and efficient service is provided to patients and any other visitors Receive, assist and direct patients in accessing the appropriate service orhealthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of theorganisation To have a thorough knowledge of all procedures and to work in accordance withwritten protocols Report risks, significant problems and issues to the relevant person ensuringappropriate reporting procedures are followed
Promote Equality and Diversity and Health and Safety of self and others Promote and maintain DDHF Core Values Any other duties which may be required from time to time Using judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
About us
A group of 12 GP practices across Durham Dales got together, looking for a solution to help them provide the care patients needed, share resources and ideas, and be prepared for the challenges the NHS would face in the future.The answer they came up with was a formal collaboration between the dozen practices: the Durham Dales Health Federation.DDHFs founding principal is to work together to provide high-quality, cost effective primary healthcare services.That means providing a range of services that all GP practices in the area can use to help look after patients.We employ a range of clinical staff pharmacists, nurses, emergency care practitioners and social prescribing link workers as well as non-clinical, administration support staff.
DDHF are able to offer an NHS pension and lenght of service holidays. Other benefits are available on our website
Job description Job responsibilities
The administrator will be required to promote and support the mission and vision of the service for which they are responsible. They will:
Adapt to and support any changes that are implemented to improve the service
At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner
Demonstrate their commitment by the efficient completion of all tasks allocated
Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations
Adhere to equal opportunities policy throughout the course of their employment
Ensure building security; have thorough knowledge of doors/windows/alarm
Administration
Providing administration/ reception support to the wider DDHF team
Inputting data
Document management
Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Senior Management team
Circulate information to members of the wider DDHF team as required
Develop and maintain systems and update information to be shared between DDHF & member practices
Comply with any internal or external audits where required
Open and appropriate distribution of all postal correspondence
Ad hoc organisation of corporate events for DDHF
Ad hoc circulation of communications to Practices as required
Personal/Professional development
The post-holder will participate in any training programme implemented by DDHF as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisational policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Knowledge & Skills Essential
IT literate with Microsoft Office Word & Excel Good English language, numeracy and communication skills Pleasant disposition, helpful and effective telephone manner Professional approach to appearance and conduct Awareness and maintenance of confidentiality Accurate and methodical in completing tasks. Proactive and flexible with good time management. Ability to listen, to discuss and inform clearly Able to prioritise effectively Ability to use own initiative but seek help and support when needed Able to work in a team Ability to record in writing both clearly and accurately
Experience Essential
Experience of admin/ reception role Experience of data entry Experience of Diary management
Desirable
Working knowledge of SystmOne Previous experience of working in primary care
Qualifications Essential
5 GCSEs/O levels including English and Maths at grade C minimum (or equivalent)
Desirable
NVQ Admin level 3/4
Other Essential
Reliable Positive can do attitude Ability to travel independently within the Durham Dales Locality. Able to provide cover at different bases within the County Durham Locality at short notice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Durham Dales Health Federation
Address Unit 51 Innovation Hse, Longfield Rd
South Church Enterprise Park
Bishop Auckland
Durham
DL14 6XB
United Kingdom
Employer's website https://ddhf.co.uk/ (Opens in a new tab)