About this role
Job summary
Velindre Cancer Service work in partnership with Macmillan Cancer Support, who together, provide information and specialist care for patients who have received a cancer diagnosis. The cancer support worker service provides a central point of contact for all cancer patients, family members and carers. Cancer support worker post holders, work alongside the clinical nurse specialist team, to enhance patient care and communication.
Main duties of the job
Under the supervision of a Clinical Nurse Specialist the Cancer Support worker:
Act as a central point of contact for patients and triage calls to the clinical nurse specialist, escalating clinically important calls.
Support patient contact by signposting patient's, family members and carers to the relevant support groups and other organisations.
Guide and advise patients as they journey through our hospital(s), ultimately improving patient experience.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1994, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
At Velindre University NHS Trust we aim to foster a culture of discovery, collaboration, and continuous improvement. We will achieve this by embedding research and innovation into everything we do, to deliver meaningful, measurable impact for our patients and communities.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
https://velindre.nhs.wales/
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Skills Essential
Ability to communicate verbally in a clear and effective way, both face to face and over the telephone, additionally having good written communication skills. Ability to deal effectively with a wide range of people (e.g. Patients, Carers, Clinicians, Nurses and other professionals from all sectors of health and social care) in a helpful manner. Ability to prioritise workload, re- prioritise efficiently and work to deadlines. Ability to react to changing situations and use problem solving skills as required, being able to learn new skills and gain knowledge. Ability and willingness to handle highly confidential information without compromising confidentiality or trust, working to a high level of accuracy and attention to detail.
Desirable
Welsh Speaker (Level 1) or willingness to work towards. To have a friendly and helpful disposition with a desire to follow tasks through to resolution.
Qualifications Essential
GCSE English language and Mathematics (Grades A-C) or equivalent. NVQ 4 or 3 plus additional training to diploma level equivalent or relevant experience. Understanding of patient-centred care. Understanding of basic medical terminology. Ability and willingness to handle highly confidential information Relevant health or social care experience at band 3 or equivalent. To independently work unsupervised within set boundaries, and as part of a team Experience of multi-Professional working. Use of IT systems.
Desirable
Communication skills training Knowledge of cancer and cancer treatments.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Velindre Cancer Centre
Address Velindre Cancer Centre
Velindre Road
Cardiff
CF14 2TL
United Kingdom
Employer's website https://velindre.nhs.wales/velindrecc/ (Opens in a new tab)