About this role
Job summary
You will be the first point of contact for all administrative issues relating to a patient's pathway of care. You will be at the forefront of reception checking in and out patients.
Main duties of the job
The post holder will work as part of a team within the Diabetes, Nephrology and Endocrinology and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly. You will be booking in patient tests and booking patient appointments.
The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care.
These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.
About us
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
Job description Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications Essential
GCSE or equivalent in English and Maths, grades A-C
Experience Essential
Experience of using Microsoft Office, including Word and Excel Experience of dealing with the general public Experience of working as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)