About this role
Job summary The Credit Control Administrator will develop and maintain strong working relationships with both internal stakeholders and, where appropriate, external customers. The role will also provide administrative support to the Head of Billing and Credit, including the preparation of reports and other information as required to support the Credit Control function
Main duties of the job The Credit Control Administrator will be responsible for a range of cash management and credit control activities within the Billing and Accounts Receivable team, while working collaboratively with and supporting internal stakeholders. The post holder will manage a variety of credit control activities to ensure cash collection targets are achieved and outstanding debt is effectively managed.
About us As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.
Based in our main hospital, you'll be part of a team delivering care across 234 beds, 10 theatres, and a 13-bed intensive care unit - working alongside over 1300 colleagues, in specialist teams, combined with over 700 consultant surgeons and physicians, we are all united by a shared commitment to high-quality, compassionate care.
We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.
Job description Job responsibilities Job Title: Credit Control Administrator Department: Finance Location: 1 Park Square West, London, NW1 4LJ Hours: 21 hours per week - Any 3 days per week Salary: £15,00 - £17,000 Join our Billing and Credit team and help support the financial operations of The London Clinic. We're looking for an organised and proactive Credit Control Administrator to join our Billing and Credit team on a part time, 21 hour per week basis (3 days a week on site) You'll play an important role in supporting the day to day running of our Credit Control function, helping us manage accounts efficiently while delivering an excellent service to our patients, consultants and colleagues. If you're someone who enjoys building relationships, takes pride in accuracy and likes working as part of a supportive team, we'd love to hear from you. A little about the team You'll be joining a friendly and collaborative Billing and Credit team that works closely with colleagues across The London Clinic. Together, we help ensure our billing and credit control processes run smoothly, supporting the financial health of the organisation so we can continue delivering exceptional patient care. You'll build strong working relationships with colleagues across the hospital, as well as consultants and insurers where appropriate. Your contribution will be valued from day one, and you'll be encouraged to share ideas that help us continually improve the way we work. What you'll be doing As our Credit Control Administrator, you'll support a wide range of administrative and credit control activities, including:
Managing reminder letters to patients and consultants, including registering accounts for bad debt referral.Producing insurer nonpayment notifications to patients.Managing the Credit Control inbox and processing copy invoice requests.Managing the Agile Payments inbox.Processing refund requests, maintaining the refund tracker and distributing approved refunds to the Credit Control team.Maintaining accurate records within Meditech and the Debtor Forecast report.Managing weekly Patient Zone updates to ensure insurer shortfalls are accurately recorded.Clearing zero balance accounts.Updating patient address details within Meditech and Healthcode where required.Updating the Debtor Forecast report twice each week.Supporting the wider team with administrative tasks.Identifying opportunities to improve processes and ways of working What we're looking for You'll be an organised and motivated individual who enjoys working as part of a collaborative team. You'll also have: Previous experience within a credit control, accounts receivable or finance administration role.Intermediate Microsoft Excel skills and good general IT skills.Excellent organisational skills and attention to detail.Strong written and verbal communication skills.The ability to build effective working relationships with colleagues and customers.A proactive approach with a commitment to continuous improvement. Experience within healthcare or medical insurance would be advantageous but is not essential. What you'll be part of At The London Clinic, we know that outstanding healthcare relies on the people working behind the scenes just as much as those delivering care directly to patients. By joining our Billing and Credit team, you'll be part of a department that plays an important role in supporting the smooth running of the organisation. As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success. We reinvest it into our people, our facilities and the latest technology, helping us continually improve the care we provide. Working here means joining an organisation that values collaboration, professionalism and continuous improvement, where you'll be supported to develop your skills and build a rewarding career. We're also proud to be the only independent healthcare provider recognised in the Top 10 of the Financial Times' UK Best Employers Survey 2026. A word from our team Denise Turner, Head of Billing and Credit, says: "Our team is built on collaboration, trust and supporting one another. Everyone has an important part to play, and we value people who are organised, proactive and take pride in delivering a high quality service. This is a great opportunity to join a friendly team where your ideas are welcomed, your contribution is recognised, and you'll have the support to develop and grow." What's in it for you? Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.Pension - Join our matched pension scheme and enjoy up to 10% contributions.Employee assistance programme - From stress to practical guidance, our counselling service has your back.Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed. How to find us This role is based at: 1 Park Square West London NW1 4LJ Located in central London near Harley Street, we are within walking distance of: Oxford CircusBond StreetBaker StreetGreat Portland Street We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team. The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.
Person Specification
Qualifications Essential
Good standard of general education, including GCSEs (or equivalent) in English and Mathematics.
Experience Essential
* Previous experience in a credit control, accounts receivable or finance administration role. * Experience managing a varied administrative workload and working to deadlines * Experience maintaining accurate records and handling confidential financial information. * Experience working collaboratively with internal stakeholders and customers.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The London Clinic
Address 1 Park Square West
West End
NW1 4LB
United Kingdom
Employer's website https://www.thelondonclinic.co.uk (Opens in a new tab)