About this role
Job summary
Job Purpose:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
Key duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice receptionist and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Lead and Senior Care Coordinator, dependent on current and evolving practice workload and staffing levels:
To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone. To effectively handle messages as part of the healthcare team. To use the practice computer system (Systm One) to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with Practice procedures. To action pathology results received over the electronic link in accordance with Practice procedures. To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence. To action tasks as requested by the GP in accordance with Practice procedure. To read code correspondence into patients computerised records. To scan incoming mail into patients records in accordance with the Practice procedure. To report complaints, comments and significant incidents from patients, visitors and staff; to the Practice Manager in compliance with Practice policy.
About us
Organisation: Bovey Tracey & Chudleigh Practice
Reports to: Patient Services Lead
Responsible to: Practice Manager
No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.
Job description Job responsibilities
THE BOVEY TRACEY AND CHUDLEIGH PRACTICE
JOB DESCRIPTION
Job details:
Job title: Care Coordinator
Base:Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.
Start Pay negotiable depending on experience £12.71-£12.83 but negotiable DOE
Job purpose:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agenciesContribution to the implementation of services:
The post-holder will:
Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriateJob Types: Full-time, 4x days per week (Tuesday's off preferable)
Salary: From £12.71 per hour
Benefits:
Company pension Wellbeing policy for medical and dental appointments On-site parking Sick paySchedule:
Monday, Wednesday and Friday from 08:30 - 18:00Thursday from 08:30 - 18:30If wanting 37.5 hours, would adjust the working pattern.Work location: In person
Person Specification
Qualifications Essential
Good level of education
Experience Essential
Computer/IT Skills Good communication skills - written and verbal Ability to be able to prioritise tasks and work under pressure Confidential and positive manner Willing to learn new skills and rise to new challenges Able to work between 8.30am - 6:30pm
Desirable
Experience of working in the NHS Knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bovey Tracey & Chudleigh Practice
Address Riverside Surgery
Le Molay-littry Way
Bovey Tracey
Newton Abbot
Devon
TQ13 9QP
United Kingdom
Employer's website https://www.towerhousesurgery.co.uk/ (Opens in a new tab)