About this role
Job summary
Job Overview GP Receptionist
A GP Receptionist is responsible for welcoming patients, managing appointments, handling telephone and face-to-face enquiries, and providing administrative support to healthcare professionals. The role requires excellent communication, organisational skills, and the ability to maintain patient confidentiality while delivering a high standard of customer service.
Main duties of the job
Key Responsibilities:
Greeting patients and visitors in a professional and friendly manner.Booking, cancelling, and rearranging patient appointments.Answering telephone calls and responding to patient enquiries.Maintaining accurate patient records and updating information on clinical systems.Processing prescriptions requests in line with practice procedures.Managing incoming and outgoing correspondence, including emails and letters.Handling confidential information in accordance with GDPR and practice policies.Supporting clinicians and administrative staff with general office duties.Ensuring the reception area remains organised and welcoming.Managing patient flow and signposting patients to appropriate services.
About us
About Our Organisation
We are a small, friendly, and dynamic team committed to providing high-quality care and excellent service to our patients. Our practice offers a supportive and welcoming working environment where teamwork, respect, and collaboration are at the heart of everything we do.
This is an ideal role for someone who enjoys a varied and fast-paced workplace. We are a busy practice, and there is always something new to learn, ensuring that the work remains engaging and rewarding.
We value the development of our staff and are committed to helping our team members grow professionally. We offer ongoing training, learning opportunities, and support for career progression, enabling employees to build their skills and reach their full potential.
If you are looking for a role within a positive team atmosphere where you can make a real difference, continue learning, and develop your career, we would love to hear from you.
Job description Job responsibilities
Part time (25 hours) Gp Receptionist
Working Pattern:
Monday: 8:00am 6:00pmTuesday: 1:00pm - 6:00pmThursday: 12:30pm 6:00pmFriday: 1:00pm 6:00pmWill occasionally need to be available to cover annual leave and staff absence.
Job Purpose
To provide a professional, efficient, and friendly reception and administrative service to patients, clinicians, and colleagues. As the first point of contact for the practice, the GP Receptionist plays a key role in ensuring patients receive excellent service and support while helping to maintain the smooth day-to-day running of the practice.
Person Specification
Experience Essential
Excellent communication and interpersonal skills. Strong customer service skills. Good organisational skills and attention to detail. Ability to work effectively in a busy environment. Competent IT skills, including Microsoft Office applications. Ability to work as part of a team and independently when required. Professional, reliable, and flexible approach to work.
Desirable
Previous reception or administrative experience. Experience working in a GP surgery, NHS, or healthcare setting. Knowledge of clinical systems such as EMIS Web. Understanding of patient confidentiality and data protection requirements.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name KING GEORGE ROAD SURGERY
Address 52a King George Road
CHATHAM
KENT
ME5 0TT
United Kingdom
Employer's website https://www.kinggeorgeroadsurgery.nhs.uk (Opens in a new tab)