About this role
Job summary
We're looking for a highly organised, resilient and professional Receptionist to join our busy Emergency Department team at Yeovil District Hospital.
As the first point of contact for patients, relatives and visitors, you'll play a vital role in ensuring people receive a welcoming and efficient service during what can often be a stressful time.
What we're looking for:
Exceptional organisational skills
Ability to multitask and prioritise in a fast-paced environment
Strong communication and customer service skills
Confidence working under pressure and adapting to changing demands
Compassion and professionalism when dealing with difficult, upsetting or emotionally challenging situations
The role will involve:
* Greeting and booking in patients
* Managing telephone enquiries and administrative tasks
* Maintaining accurate patient records
* Supporting the Emergency Department team to deliver outstanding patient care
* Working calmly and efficiently during busy periods
If you're someone who thrives in a dynamic environment, can juggle multiple priorities, and remains compassionate and composed when faced with challenging situations, we'd love to hear from you.
Join us and help make a difference when people need it most.
Main duties of the job
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Process referrals
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
Good standard of general education Good organisational and communication skills Ability to manage multiple tasks within defined timescales IT skills Competent dealing with the general public
Experience Essential
Experience of self-development or training in administration and office practices Proven experience in a receptionist role, dealing with non-routine procedures and practices
Additional Criteria Essential
Abilities to work as part of a team Work and remain calm under pressure and dealing with an unpredictable workload without supervision Flexible working to cover a 24-hour rota, annual leave and sickness At times arranging cover for the reception desk
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)