About this role
Job summary
This role is based at Bradford Teaching Hospitals NHS Foundation Trust (BTHFT), covering the Urgent Treatment Centre (UTC) and Emergency Department. The service operates between 08:00 and 00:00, 7 days per week, and shifts (6 or 4 hours) will be allocated on a rota basis. Flexibility, including weekends and evenings, is required to meet service needs.
You must be able to commit to a minimum of 2 shifts per week.
Shifts available:
Monday - Thursdays 2pm to 8pm
Mondays 4pm to 8pm
Previous Applicants need not apply.
(Start Date 1st October 2026)*subject to change
Main duties of the job
The post-holder will provide direct support to clinicians and patients by performing clinical observations, assisting with point-of-care testing, and ensuring smooth patient streaming processes. The HCA will monitor patient safety, act as a chaperone when required, and liaise with both UTC and A&E teams. They will also play an active role in ensuring efficient communication across the department and adherence to safety and data protection protocols.
About us
Bradford Care Alliance (BCA) is a Community Interest general practice membership organisation founded on partnership working and accountability to our members. The CIC encompasses most practices across Bradford City and Districts ICB, representing a consistent voice for primary care. We are a key partner in the wider Bradford District and Craven system, working closely with health and social care partners to deliver the vision of Happy, Healthy at Home. Healthcare Assistants are essential to the Primary Care Streaming Service, supporting safe, timely, and high-quality care.
Job description Job responsibilities
Main responsibilities of the role;
1. Patient Reception & Support
Receive patients and guide them through the streaming process. Collect and escort patients to the UTC as required. Provide a professional, welcoming, and reassuring presence. Act as a chaperone when necessary.2. Observations & Clinical Support
Complete baseline observations within 30 minutes of registration and repeat as required. Carry out paediatric observations every 4 hours. Monitor waiting patients for safety and escalate concerns appropriately. Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse. Record and close patient cases accurately in electronic systems 3. Point-of-Care Testing (POCT)
Undertake approved point-of-care tests in line with training. Record results promptly in patient records. Liaise with clinical teams if tests indicate the need for admission. 4. Patient Safety & Protocol Adherence
Adhere to patient influx protocol when demand exceeds safe levels. Ensure no patient is left without observations for more than one hour. If leaving the department without HCA cover, pause streaming and notify GP/Admin team. Support admin team to ensure reception cover during breaks. 5. Teamwork & Communication
Work effectively with colleagues to ensure timely patient care. Share patient responsibility clearly when more than one HCA is on duty. Use Cerner initials to identify accountable HCA for each patient. Maintain visibility in reception and waiting areas to support workflow.6. Information Governance & Data Protection
Use individual logins for SystmOne and Cerner only. Record observations and POCT under your own name. Lock computers when unattended and never share passwords. Adhere to BCA and BTHFT information governance and data protection policies. Restrict mobile phone use to emergencies only.7. Training & Development
Participate in training to support ongoing development. Remain up to date with SOPs and trust policies. Engage in safety training and clinical updates. Contribute to a culture of continuous learning and improvement.
Person Specification
Personal Qualities Essential
Confidential, discreet, proac-tive, and able to work under pressure. Ability to use initiative and will-ingness to take on additional tasks.
Skills Essential
Ability to perform and record patient observations accurately. Strong communication and in-terpersonal skills. Excellent time management skills. Strong attention to detail. Commitment to patient safety, confidentiality, and teamwork. Willingness to undertake role-specific training. Familiarity with SystmOne and Cerner electronic record systems.
Desirable
POCT training and experience.
Qualifications Essential
Care Certificate for Healthcare Assistants
Desirable
NVQ level 3 Health & Social Care
Experience Essential
Experience as a Healthcare Assistant or equivalent patient-facing role within a hospital or GP Setting
Desirable
Experience in urgent/emergency/primary care settings.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bradford Care Alliance
Address Bradford Urgent Treatment Centre
Bradford Royal Infirmary
Bradford
West Yorkshire
BD9 6RJ
United Kingdom
Employer's website http://bradfordcarealliance.org/ (Opens in a new tab)