About this role
Job summary
We are a friendly and supportive GP practice located in Central Manchester seeking a part time / full time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join our dynamic team.
Main duties of the job
The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients, and performing some general administrative duties. You will receive full support.
About us
West Point Medical Centre is a long-established GP surgery and training practice that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.
Job description Job responsibilities
To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.
Main Duties
Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)Receive and direct patients to the correct professional or serviceAct as chaperoneContact the interpretation service for patients as requiredMaintain accurate records of patient care in electronic format using the correct codesPrepare reception area for incoming colleagues, participate hand over between shiftsTake telephone messages and general enquiries, direct as necessary to GPProcess incoming and outgoing correspondence, including managing workflow tasksManage all queries (including administrative queries) as necessary in an efficient mannerInput data into the patient's healthcare records as necessarySupport the team in the effective use of searches, audits and recallsBe aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information
General
Observe health and safety guidelines at all timesParticipate in any training programme implemented by the PracticeAny other reasonable duties as necessary
Person Specification
Experience Essential
Experience of working in a GP practice (Reception/Admin) IT skills (EMIS Web and Docman knowledge) Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Planning and organising Ability to perform under pressure Initiative and adaptability Team working Self-motivated Flexibility to work in shift patterns
Desirable
Experience of working in a GP practice (Reception/Admin)
Qualifications Essential
GCSEs or equivalent qualifications with Grade B or above in English Excellent communication skills (Written and Oral)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Point Medical Centre
Address Westpoint Medical Centre
167-169 Slade Lane
Manchester
M19 2AF
United Kingdom
Employer's website https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)