About this role
Job summary Job title: Receptionist/Administrator Location: Goodmans Fields Medical Practice Salary: £24,960.00 Part time will be prorated Hours: 37.50 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.
Main duties of the job The receptionist/administrator position at Operose Health, located at Goodmans Fields Medical Practice, offers a role focused on enhancing primary care access, outcomes, and patient experience. The job emphasizes essential responsibilities such as responding to patient queries, managing appointments, maintaining confidentiality, emailing, scanning, coding clinical correspondence, and processing prescription requests. Operose Health's values highlight care, ambition, resourcefulness, and excellence, empowering employees to deliver high-quality services. Ideal candidates should possess reception or customer care experience, communication skills, basic PC skills, and preferably, but not necessarily, NHS experience. The permanent position offers a salary of £24,960 for full-time hours, with part-time roles prorated.
About us Operose Health is committed to providing accessible, high-quality primary care with a focus on improving patient outcomes and experience. At the heart of their mission is a dedication to care, ambition, resourcefulness, and excellence. They encourage a compassionate, understanding approach, empowering both staff and patients towards a healthier future. Operose Health strives to redefine primary care through passionate transformation and lifelong learning. The organization supports employees through a comprehensive package including 27 days of annual leave, access to learning management systems, a car benefit scheme, cycle to work scheme, travel season ticket loans, discount cards, and employee wellbeing services. By fostering a supportive, engaging, and innovative environment, Operose Health ensures that their team is equipped to meet and exceed standards in primary care delivery.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Goodmans Fields Medical Practice
Salary:£24,960.00 Part time will be prorated
Hours: 37.50
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience; Excellent spoken and written communication skills; Basic PC proficiency (Word, Excel, email); NHS experience preferred but not essential
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
London
E1 8ZF
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)