About this role
Job summary
We are looking for a dynamic individual with excellent and clear communication skills, as well as organisational & secretarial skills to support the administration team at the Audiology Department at West Middlesex University Hospital. The successful candidate will deliver a comprehensive administrative and secretarial service, supporting clinicians and managers with clinic management activities. We are seeking an individual with a positive attitude towards change, a commitment to service improvement, and the ability to work effectively within a multidisciplinary team to meet the complex needs of patients.
Main duties of the job
Undertake a variety of administrative duties to assist in the smooth running of the department including the provision of clerical support to clinical staff and other members of the admin team.
The post holder will communicate directly with patients to arrange or amend appointments, and provide a professional, empathetic, and confidential response to telephone enquiries.
Attending to patients when booking in for their appointment. Ensure correct and accurate information is recorded.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
Job description Job responsibilities
Deal with general telephone enquiries from patients and general public.
Receive earmoulds back from manufacturer and store in correct place or post to patient as necessary.
Dealing with daily post.
Reception duties such as checking patients in and dealing with queries.
Dealing with daily emails
Person Specification
Essential Essential
admin role experience NHS admin experience
Desirable
experience dealing with hard of hearing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust
Address West Middlesex University Hospital
Twickenham Road
Isleworth
TW7 6AF
United Kingdom
Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)