About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking practice manager to join our friendly and supportive team at Bryn Cross Surgery in Ashton-in-Makerfield.
Bryn Cross Surgery is a well-established suburban training practice serving approximately 5500 patients, with a committed and experienced clinical and administrative team. We are a member of the SWAN Primary Care Network (PCN). The successful candidate will work closely with our three involved and enthusiastic GP partners to lead the day-to-day management and future development of the practice. We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.
Main duties of the job
As practice manager, you will provide leadership across all aspects of practice operations, ensuring the delivery of safe, efficient and high-quality services to our patients. You will be accountable to the GP partners.
Key Responsibilities
Overall operational management of the practice, ensuring staff achieve their primary responsibilitiesStrategic planning and service developmentFinancial management, budgeting, contract monitoring and maximising profitabilityGovernance, compliance and quality improvementOversight of all aspects of HR, including recruitment, staff development and performance managementManagement of contracts for services (e.g. cleaning, gardening, window cleaning)Establishing, reviewing and regularly updating job descriptions and person specifications for staff and trainees allocated to the practiceManagement of CQC requirements and regulatory standards including health & safety and data protectionPremises, IT and business continuity oversightSupporting the partners in achieving the practices clinical and organisational objectivesLeading change and continuous improvement initiativesSupporting digital innovation and leading digital transformation initiatives in line with NHS prioritiesCollaborating with PCN colleagues, ICB representatives, community services, and partner organisations
About us
Bryn Cross Surgery has three supportive and engaged GP partners, two experienced practice nurses and one Advanced Clinical Practitioner (ACP). We have a dedicated, knowledgeable and long-serving reception and administrative team. We have a strong focus on patient care, teamwork and continuous improvement. There are opportunities for professional development and continuous learning.
Job description Job responsibilities
The practice manager is responsible for:
Business Management
Contract performance monitoring, review and sign upKeep abreast of new business changes and opportunities and produce workable solutions to present to the GP PartnersLead on business development, systems and project managementDevelop business protocols and procedures, review and update as requiredManage the procurement of practice equipment, supplies and services within target budgetsMaintain full and comprehensive insurance cover for the building and contents, including public and employers liabilityAttend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.Lead the online presence of the practicePlan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertakenLead on all matters related to the management and maintenance of the practice premisesLead on health and safety matters and conduct annual risk assessmentsEnsure the fire safety standards and training are maintained in line with legislationEnsure the building is safe and secure at all timesFinanceExplore and deliver opportunities to improve profitability through maximising income and management of overhead expenditureManage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for moneyMaintain an effective liaison with the finance colleaguesContract Delivery, Performance and Quality
Lead on change and continuous improvement initiatives; coordinating all projects within the practiceInterpret and lead on implementation of national, local and practice quality standards alongside the GP PartnersOversee the development and management of patient servicesLead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions togetherLead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in placeLead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered managerEnsure the team achieve QoF targetsLead with the partners on Equality & DiversityLead on all Health and Safety matters related to the GP practiceLead on IT matters including with the partners overseeing confidentiality and adherence to GDPRRespond appropriately to any Freedom of Information requestsImplement the Practice Complaints ProcedureImplement the Significant Events ProcedureAlert other team members to issues of quality and riskEffectively manage own time, workload and resourcesMaintain responsibility for own personal developmentCommunicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriateRecognise peoples needs for alternative methods of communication and respond accordinglyHuman Resources
Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinaryBe the direct line manager for the administrative team and on non-clinical matters for the nursing and salaried GP teamOversee the recruitment and retention of staffOversee staff induction and ongoing training needsLead on performance management for employed staffDevelop staff skill-mix, monitor skill-mix, deployment of staff and set role boundariesImplement an effective staff appraisal processEnsure all staff have an up-to-date DBS check as required for their roleEnsure all staff are competent and safe to carry out their work including initial employment checksMaintain and develop the practices employment policies and procedures to comply with all relevant employment legislationEquality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleaguesAct in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespect the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rightsThis job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Person Specification
Experience Essential
Experience of working in an NHS Primary Care setting or GP Practice High levels of integrity with patient care being a priority Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive, and resilient Motivated with an ability to drive and deliver change effectively Flexibility to work outside of core office hours Maintains confidentiality at all time Experience of managing accounting procedures including budget and cash flow forecasting Experience of managing multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects, workforce planning and practice development Excellent communication and interpersonal skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment SystmOne or similar user skills Effective time management (Planning & Organising) Ability to network and build relationships Ability to develop, implement and embed policy and procedure Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions Polite and confident Flexible and cooperative Ability to use initiative and judgement with a solution focused approach
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills
Desirable
AMSPAR Qualification / Post Graduate level HR, Business or Primary Care Management qualification of similar
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bryn Cross Surgery
Address Bryn Cross Surgery
246 Wigan Road
Ashton-in-makerfield
Wigan
Lancashire
WN4 0AR
United Kingdom
Employer's website https://bryncrosssurgery.co.uk/ (Opens in a new tab)