About this role
Job summary
The Integrated Nutrition and Dietetic Service is based across acute and community settings. This primarily based in Stepping Hill Hospital in Stockport.
The Dietetic Support Worker assists the dietitians in certain aspects of this work including:
Liaising with the dietitians and following plans of care for patient follow up
Actively participate within group education under the supervision of the dietitian.
Data entry regarding product orders
Assisting with the daily supply of dietetic products to wards and departments
A working knowledge of different products and their clinical use is required.
Assisting selected patients on the wards to choose preferred and clinically suitable food and drinks, under the supervision of a dietitian.
Responsible for the service ordering of supplies and consumables.
To ensure stock rotation/monitoring, processing electronic orders, liaison with Stores Department as appropriate.
Main duties of the job
To deal courteously and efficiently with incoming telephone calls from healthcare professionals, patients and members of the public. Liaise, where necessary, with dietitians or action as appropriate to role
Office administration. Provide cover for some secretarial duties during leave
Assist with the supply of therapeutic dietary products and equipment to the service.
Check stock deliveries against delivery notes where required.
Assist the dietitians with monitoring of product supplier company performance against contract.
Assist dietitians with the arrangements for patients on tube feeds.
This may include completing computerised registration for the home feed service, telephone calls and faxes to GP surgeries, liaison with community dietitians and the home feed service company. Enter data as needed into log tables.
Assist certain patients on the wards to choose and consume clinically appropriate food and drinks from the relevant therapeutic diet menu under the supervision of a dietitian.
Provide follow-up support to selected patients who have been seen first by the dietitian and monitor nutritional care plan
Provide support to dietitians regarding future menu development
Gather information for referrals made to the dietitian
Actively participate within group education under the supervision of the dietitian
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays NHS pension scheme membership Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further NHS Staff discounts Cycle to work scheme Salary finance - for loans, savings, budget planning and tips on managing debt Stockport Credit Union- for local financial advice
Job description Job responsibilities
Job description
1. Main Duties and Responsibilities
To deal courteously and efficiently with incoming telephone calls from healthcare professionals, patients and members of the public. Liaise, where necessary, with dietitians or action as appropriate to role
Office administration. Provide cover for some secretarial duties during leave
Assist with the supply of therapeutic dietary products and equipment to the service.
Check stock deliveries against delivery notes where required.
Assist the dietitians with monitoring of product supplier company performance against contract.
Assist dietitians with the arrangements for patients on tube feeds.
This may include completing computerised registration for the home feed service, telephone calls and faxes to GP surgeries, liaison with community dietitians and the home feed service company. Enter data as needed into log tables.
Assist certain patients on the wards to choose and consume clinically appropriate food and drinks from the relevant therapeutic diet menu under the supervision of a dietitian.
Provide follow-up support to selected patients who have been seen first by the dietitian and monitor nutritional care plan
Provide support to dietitians regarding future menu development
Gather information for referrals made to the dietitian
Actively participate within group education under the supervision of the dietitian
Attend Trust mandatory training.
Attend and participate in meetings as required
Provide training on malnutrition universal screening tool where required.
Attend catering meetings
Support nutritional analysis using computer software, where required
Participate in mealtime observation audits
Adhere to the Health and Care Professions Council (HCPC) and British Dietetic Association (BDA) Standards of Proficiency and Code of Ethics and Professional Conduct
Understand the scope of the role and know the limits of practice and when to seek advice.
2. Communication and Working Relationships
Deal courteously, sensitively and efficiently with incoming telephone calls.
Provide routine information to patients and carers and know how to overcome barriers to understanding.
With training be able to confidently communicate with patients with communication difficulties including verbal and non-verbal communication.
Maintain strict confidentiality of personal information under Data Protection Act.
Communicate clearly and efficiently with Stores, Finance, porters, ward clerks, nursing staff, suppliers of dietary products and equipment.
Participate in meetings as required.
Report to senior dietitian any risks or incidents.
3. RESPONSIBILITY FOR PATIENT CARE
Process and complete the therapeutic diet menu requests for in-patients at Stepping Hill Hospital and ensure they are delivered to the Catering Department on time. Liaise with dietitian and Catering Department.
Assist patients on the wards to choose and consume clinically appropriate food and drinks from the relevant therapeutic diet menu, under the supervision of a dietitian. Provide follow up support to selected patients who have been seen first by the dietitian.
Ensure that food hygiene and Health and Safety procedures are undertaken and adhered to.
Assist the supervising dietitian in developing nutrition care plans to patients and the assistant will ensure that these are adhered to or feedback when they are not
Review patient care plans as deemed appropriate by dietitians
Under the supervision of the dietitian, communicate nutrition care plans to patients and/or carers.
Identify individuals with nutrition needs, using pre-determined criteria e.g., nutrition screening.
Assist in evaluating information from patient nutrition charts and/or diet history.
Assist in the follow up of patients including through possible telephone review.
4. PLANNING AND ORGANISING
Plan and prioritise own workload under direction of senior dietitian.
Assist dietitians with the arrangements for patients on tube feeds. This may include completing computerised registration form, telephone calls and faxes to GP surgeries, community dietitians and enteral feeding company. Enter data as needed into log tables.
Ensure up-to-date knowledge of appropriate choices on therapeutic diet menus (e.g. gluten free, milk free, nut free, low potassium, low salt, low/high protein, modified texture dysphagia menus).
Ensure up-to-date knowledge of the range of products available for therapeutic diets, feeds and feed equipment
To enhance service delivery by improving the process of duties.
Office administration: retrieve and accurately file patient records for hospital clinics, data entry, photocopying where required
Provide cover for the secretary during leave which may include organising out-patient appointments and typing letters
May be required to cover Dietetic Support Worker role within community setting, as/when required
5. Knowledge, Skills and Experience Required
Effective communication skills with patients,carersand professionals.
Ability to manage own workload and prioritise tasks appropriately.
Basic IT skills including use of clinical systems, email and documentation.
7. PHYSICAL, MENTAL AND EMOTIONAL EFFORT
Assisting the with Trusts supply of therapeutic dietary products and equipment. This includes monitoring stock usage and orders, arranging daily distribution to wards and departments
Authorised signatory to request urgent deliveries of supplements, tube feeds, other relevant products (Borderline Substances) or equipment.
Assist the dietitians with monitoring of the contracted company performance against contract.
Report any irregularities or misuse of assets to the Dietitian Team Leader or Nutrition and Dietetic Service Lead.
Responsible for achieving, with other staff, a near, orderly and tidy office environment.
Responsibility for Policy and Service Development and Implementation
Provide support to dietitians with future menu development.
Communicate to the dietitians issues requiring further development.
Assist in the development of patient advisory literature.
Assist in quality assurance for care and delivery of service to the Trust.
Propose changes in working practices or procedures for own area.
Participate in quality improvement initiatives within the department
8. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT AND IMPLEMENTATION
Provide support to dietitians with future menu development.
Communicate to the dietitians issues requiring further development.
Assist in the development of patient advisory literature.
Assist in quality assurance for care and delivery of service to the Trust.
Propose changes in working practices or procedures for own area.
Participate in quality improvement initiatives within the department.
Responsibilities for Human Resources and Leadership
To work as an active, efficient and supportive member of the Nutrition and Dietetic Service staff across several integrated teams.
Responsibilities for Teaching and Training
Assist in the development and delivery of education and training programmes.
To support new/inexperienced staff members by participating in their induction programme/ training as required.
Responsibilities for data and information resources
Accurately record statistics on activity and audit in compliance with Trust and department requirements if required.
Complete nutritional analysis of recipes and menus as directed by senior dietitian.
Research, Development and Audit
Participate in departmental audit as required. Participate in mealtime observation audits.
Physical Skills and Effort
Manoeuvre goods and equipment and assist people to move, in accordance with manual handling regulations and good practice. Standard keyboard skills required.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification
Knowledge and Experience Essential
Understanding of medical terminology IT skills including MS Word Efficient use of telephone, fax, photocopier, filing etc Clerical tasks including typing skills Communicating with people Working in a team
Desirable
Appropriate choices on therapeutic diet menus Products and equipment for tube feeds and therapeutic diets Dietetic Support Worker/Assistant or equivalent Communicating with people with serious illness Working in NHS or other caring environment
Qualifications and Education Essential
G.C.S.E. or equivalent English and Mathematics Grade A-C N/SVQ Level 3 Allied Health Profession award (Dietetic Support) or equivalent qualification/ experience
Desirable
Computer competency qualification Associate member of BDA (British Dietetic Association)
Skills and Abilities Essential
Accurate with detail Complete tasks on time Organise own work under supervision Maintain confidentiality Sensitive, supportive and empathic to distress Negotiation and motivation Positive approach Able to work under pressure and interruptions Simplify technical information to increase patient understanding Awareness of Equality & Diversity
Values, behaviours and attitudes Essential
Occupational Health Clearance Manual Handling Ability to be flexible with working hours and adaptability to service needs
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Stockport NHS Foundation Trust
Address Stepping Hill Hospital
Nutrition and Dietetics, Inpatient Therapies
Stockport
SK2 7JE
United Kingdom
Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)