About this role
Job summary
Are you a compassionate and motivated professional looking to develop your career? Are you a Nursing Associate or experienced Healthcare Assistant ready to take the next step in delivering proactive, person-centred care?
We are seeking a Health Care Co-ordinator to join our multidisciplinary team. This role is ideally suited to a Nursing Associate or experienced Health Care Assistant with the skills and competencies to support both care coordination and delegated clinical tasks within clearly defined frameworks.
You will play a central role in delivering the PCN Direct Enhanced Service (DES), supporting individuals with complex needs, frailty, and long-term conditions. Working under the supervision of registered clinicians, you will contribute to proactive case management, personalised care and support planning, and coordinated multidisciplinary care.
You will be expected to work across the PCN footprint with a driving licence and access to your own vehicle for visits in the community.
You will also support the delivery of structured clinical interventions such as phlebotomy, blood pressure monitoring and health checks, alongside care navigation and coordination. You will be expected to exercise sound clinical judgement within your scope of practice and competencies, prioritise a varied and sometimes complex caseload, and contribute to improving health outcomes and reducing inequalities.
Main duties of the job
Health Care Coordinator contributes to the delivery of the Primary Care Network (PCN) Direct Enhanced Service (DES), supporting proactive, personalised care and population health management for individuals with complex needs, frailty, long-term conditions, and those at risk of unplanned admission.
The role supports the delivery of:
Enhanced Health in Care Homes (EHCH) service specification Anticipatory care for high-risk cohorts Personalised Care and Support Planning (PCSP) Multidisciplinary team (MDT) working This role supports reducing health inequalities through proactive case management, care coordination, and structured clinical support (within competency and delegation frameworks).
The post holder works under the supervision of registered clinicians and is central to coordinating care across PCN and General Practice multidisciplinary services, ensuring patients receive timely, coordinated, and person-centred care aligned to PCN and Practice requirements.
About us
Hartlepool Network PCN is a collaborative partnership of five established practices: West Quay Medical Practice, West View Millennium Surgery, Seaton Surgery, Gladstone House Surgery and Hart Medical Practice. Together, we serve a diverse population of approximately 35,000 patients across the Hartlepool locality.
We are a friendly, supportive and forward-thinking organisation, committed to delivering high-quality, person-centred care.
Our PCN team includes Social Prescribers, First Contact Physiotherapists, a Mental Health team, and Pharmacy professionals. We work collaboratively across services, fostering a positive and inclusive environment.
We are committed to continuous development, staff wellbeing and innovation, creating a workplace where you can thrive while making a meaningful difference to the local community.
Job description Job responsibilities
The Health Care Coordinator contributes to the delivery of the Primary Care Network (PCN) Direct Enhanced Service (DES), supporting proactive, personalised care and population health management for individuals with complex needs, frailty, long-term conditions, and those at risk of unplanned admission.
The role supports the delivery of:
Enhanced Health in Care Homes EHCH service specification Anticipatory care for high-risk cohorts Personalised Care and Support Planning PCSP Multidisciplinary team MDT working across primary, community, social care, and voluntary sectors This role supports reducing health inequalities through proactive case management, care coordination, and structured clinical support within HCA/Nurse Associate competency and delegation frameworks.
The post holder works under the supervision of registered clinicians and is central to coordinating care across PCN multidisciplinary services, ensuring patients receive timely, coordinated, and person-centred care aligned to PCN DES and member practice requirements.
Clinical Governance & Delegation
The post holder undertakes delegated clinical activity in line with NHS England HCA/Nurse Associate competencies and PCN clinical governance arrangements, including:
Basic clinical observations and structured monitoring Supporting long-term condition reviews under clinical protocols Supporting vaccination delivery programmes under direction Early identification of deterioration in frailty and LTC cohorts Escalation of clinical concerns to registered clinicians in line with agreed pathways All clinical activity is undertaken within:
Local PCN SOPs Clinical supervision arrangements Professional competency frameworks HCA / Care Certificate level or above
2. Core Responsibilities PCN DES Aligned
2.1 MDT Coordination EHCH & Anticipatory Care Delivery
In line with PCN DES requirements for MDT working, the post holder will:
Coordinate and schedule regular MDT meetings for EHCH and high-risk cohorts Develop and maintain MDT case lists prioritised using risk stratification tools frailty, admission risk, care home residency, LTC complexity Collate and present relevant patient information including: Recent primary care interactions Secondary care admissions and discharges Community health input Medication changes Vaccination status and care gaps Relevant clinical observations where recorded by HCA/Nurse Associate or community teams Record MDT decisions, ensuring: Clear allocation of actions Named responsible professionals Agreed timescales Monitor completion of MDT actions and escalate delays or clinical risk to the PCN clinical lead
2.2 Personalised Care and Support Planning PCSP
In line with NHSE PCN DES personalised care requirements, the post holder will:
Maintain and update Personalised Care and Support Plans PCSPs ensuring they are: Person-centred and outcome-focused Regularly reviewed following MDT discussions Updated post-discharge or following change in condition PCSPs will include:
Clinical summary GP-led input Functional, social, and wellbeing needs What matters to me statements Advance Care Planning ACP / Treatment Escalation Plans TEP Risk stratification frailty, falls risk, admission risk Preventative care status including immunisations Relevant HCA-contributed observations and monitoring data where applicable
2.3 Enhanced Health in Care Homes EHCH & Preventative Care
In alignment with EHCH DES requirements, the post holder will:
Maintain oversight of care home and housebound cohorts Support proactive care planning for residents in care homes Maintain vaccination registers for priority groups: Flu COVID-19 boosters Pneumococcal Shingles RSV Support vaccination programmes through: Identification of eligible patients Pre-vaccination screening and consent processes within competence Coordination of vaccination delivery with PCN clinical teams and providersAdministration of vaccines within competency Support outbreak prevention planning in care homes through timely data provision
2.4 Care Coordination and Navigation PCN DES Personalised Care Model
The post holder will:
Act as a point of contact for patients requiring care co-ordination support Support navigation across health, social care, and voluntary sector services Facilitate access to: Social prescribing link workers Community and voluntary sector services Rehabilitation and support services Support patients and carers to understand: PCSPs Care pathways Follow-up actions from MDTs Escalate safeguarding or clinical concerns in line with PCN policies
2.5 Structured Clinical Support HCA/Nurse Associate Function within PCN DES Delivery
In support of PCN anticipatory care and long-term condition management, the post holder will within competency:
Undertake and record baseline clinical observations, including: Blood pressure Pulse Oxygen saturation Temperature Weight / BMI Support long-term condition monitoring pathways, including: Diabetes Hypertension COPD and asthma Support identification of: Clinical deterioration Frailty escalation Increased risk of admission Escalate abnormal findings promptly to registered clinicians in accordance with PCN SOPs
2.6 Discharge and Transfer of Care Unplanned Admission Avoidance
In line with PCN DES admission avoidance objectives, the post holder will:
Monitor discharge notifications from secondary care and community settings Ensure follow-up actions are coordinated within 7 days of discharge Support reconciliation of: Medication changes (with pharmacy/clinical teams) Care plans and PCSP updates Clinical monitoring requirements Liaise with: Hospital discharge teams Community services Care homes PCN clinical pharmacists and GPs
2.7 Population Health Management & Data Quality
In alignment with PCN DES population health requirements, the post holder will:
Maintain accurate registers for: Frailty cohort Care home residents Long-term conditions Vaccination status End-of-life ACP registers Ensure accurate clinical coding in line with NHS standards: Frailty e.g. Rockwood CFS Care planning status Immunisation records TEP ACP documentation Support PCN reporting requirements including: EHCH service delivery metrics Vaccination uptake Admission avoidance indicators PCN DES contractual reporting
4. Key Interfaces
In line with PCN DES multidisciplinary working:
PCN Core Team
GPs clinical leadership PCN pharmacists Social prescribing link workers First contact practitioners AHPs Mental health practitioners Nursing and HCA workforce External Partners
Care homes EHCH framework Community health services Acute hospital discharge teams Local authority social care Voluntary and community sector organisations
5. Key Performance Indicators PCN DES Aligned
Performance will be measured against PCN DES and EHCH outcomes:
Percentage of eligible patients with up-to-date PCSPs Timeliness of MDT review and action completion Vaccination uptake rates in priority cohorts Timeliness of post-discharge follow-up within 7 days Reduction in avoidable emergency admissions in frailty cohort Coverage of care home residents within EHCH framework Patient and carer experience of coordinated care
6. Competency and Training Requirements NHSE Aligned
HCA/Nurse Associate/Care Certificate or equivalent qualification Competence in clinical observations and escalation protocols Understanding of PCN DES, EHCH, and personalised care frameworks Knowledge of frailty and population health management principles Experience of MDT working in primary care or community settings Data quality, coding, and clinical system literacy Safeguarding adults and children level training Understanding of vaccination programmes and eligibility criteria Ability to work within clinical governance and delegated responsibility frameworksFlexibility Clause
The duties of this role may evolve in line with PCN priorities, ARRS guidance, QOF, and DES requirements.
Governance Statement
This role operates within the PCN DES contractual framework and NHSE clinical governance requirements. This job description may is not exhaustive and may change in line with organisational contractual and service delivery requirements. All clinical activity is undertaken under appropriate delegation, supervision, and competency assurance. The post holder is required to escalate any clinical concerns outside their scope of practice in line with PCN escalation policies.
Person Specification
Qualifications Essential
Registered nursing associate and on the Nursing and Midwifery Council register - Meets the specific qualification and training requirements as specified in the Nursing Midwifery Standards of proficiency by having undertaken and completed the two-year Foundation Degree delivered by a Nursing and Midwifery Council (NMC) approved provider where applicable (Nurse Associate) OR Level 3 HCA qualification
Experience Essential
Experience of working within health, social care, community or voluntary sector services Understanding of proactive care, frailty, long term conditions and population health approach Experience of co-ordinating services and managing caseloads, with strong organisational skills Ability to work independently and also as part of a multidisciplinary team Excellent verbal communication skills with the ability to communicate effectively at all levels inc patients and carers, specialist services, GPs and colleagues. Listening skills displaying empathy. Good technical literacy of Microsoft Applications e.g. Word, Excel, and Outlook etc.
Desirable
An understanding of the nature of general practice and Primary Care Networks Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector Experience of using GP clinical systems, such as SystmOne
Personal Qualities and Attributes Essential
Demonstrate personal accountability, emotional resilience and work well under pressure Ability to follow legal, ethical and clinical policy and procedure Knowledge of and ability to work to key policies and procedures Ability to use own initiative, discretion, and sensitivity Committed to holistic person centred care Ability to work within own limitations and refer to senior colleagues or GPs when appropriate Ability to work flexibly to meet PCN and practice demands Problem solver with the ability to process information accurately and effectively, interpreting data as required Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding patient needs Excellent organisational and time management skills with the ability to cope with a busy working environment, with periods of interruption throughout the day Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
Other requirements Essential
Disclosure Barring Service (DBS) check Occupational Health clearance Access to own transport with ability to travel across the PCN as required
Knowledge and skills Essential
Ability to undertake patient reviews, including height, weight, BP, pulse and BMI etc. Ability to work within own scope of practice and understanding when to refer to colleagues Clinical IT system user skills and the ability to record accurate clinical notes Understanding of safeguarding adults and children Chaperone procedure
Desirable
Broad knowledge of clinical governance Ability to perform Venepuncture Competency in delivery of vaccines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hartlepool Network
Address West View Millenium Surgery
West
Hartlepool
TS24 9LJ
United Kingdom
Employer's website https://www.seatonsurgery.co.uk/ (Opens in a new tab)