About this role
Good skills in basic literacy and numeracy – Grades A*-C GCSE in English and Maths or equivalent
Has a good working knowledge of ICT based packages, including Microsoft Office (Word, Excel and Outlook), the internet and has good keyboard skills
Experience of working in a busy office environment
Excellent Customer Service Skills, with the ability to use discretion, patience, tact and respect for confidentiality
Technical Job Related Skills/Attributes
Working on a busy reception
Working in a school/college environment
Good understanding of excellent customer service / delivery
Good time management, good organisation skills and the ability to prioritise
Ability to communicate effectively, orally and in writing
Working knowledge of Bromcom
Customer orientated and able to relate well to adults and children
An ability to maintain confidentiality
Accuracy and attention to detail
Ability to work under pressure
Ability to exercise tact and diplomacy
Ability to work as part of a team and independently
Confidence, enthusiasm, flexibility and responsiveness to change
Committed to self-development and CPD
Willingness to be flexible with working hours to respond to the needs of the UTC