About this role
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Manager III, Support Engineer Job Location: Seattle, Washington Job Number: AMZ10220871 Position Responsibilities: Focus on providing technical support for internal and external-facing services related to the catalog as a Support Engineering Manager within Amazon's Catalog Support and Programs (CSP) team. Collaborate with a team of Support Engineers, drive operational excellence, and enhance customer experiences by improving processes and optimizing team performance. Play a key role in shaping the team's strategic direction, establishing performance metrics, and fostering a culture of continuous improvement. Provide guidance, mentorship, and performance management for Support Engineers. Focus on optimizing processes, improving efficiency, and ensuring high-quality solutions. Work to improve the support experience for both internal users and external customers related to the catalog. Define the team's goals, performance metrics, and long-term vision. Encourage innovation, collaboration, and growth within the team. Resolve complex technical issues and develop solutions. Develop tools and automation to improve efficiency and reduce manual effort. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) leading system development teams; (2) software development or technical support experience; (3) scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go; (4) troubleshooting and debugging technical systems. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $149,754/year to $193,200/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000