About this role
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer V Job Location: Seattle, Washington Job Number: AMZ9898385 Position Responsibilities: Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes. Provide on-call support and act as point of escalation for high-severity issues. Aid in the development and testing of operational tools and AI that improve efficiency through automation. Create and maintain team-specific knowledge-base articles and operational and training documentation. Conduct customer notification and workflow coordination with follow-up to maintain service level agreements. Deliver live streaming content to a high standard globally. Deliver reports to senior leadership. Assist in the training of new support staff. Position Requirements: Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Employer will accept four years of experience in the job offered or a related occupation as equivalent to a bachelor’s degree and two years of experience. Must have two years of experience in the following skill(s): (1) scripting in modern programming languages; (2) troubleshooting and debugging technical systems and documenting findings; (3) agile/scrum or a related collaborative workflow; and (4) supporting a live streaming environment, including knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, and software support. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $121,000/year to $163,700/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000