About this role
Amazon is seeking a Senior Program Manager to be the single-threaded leader (STL) for North America Last Mile Fleet Inspections within the Fleet Experience & Compliance team. This role brings centralized ownership and coordination to Amazon’s fleet inspection programs — spanning daily vehicle inspection checks, vehicle safety audits, quarterly fleet condition assessments, and ad-hoc audits — across US and CA. As the STL, you own the fleet inspections portfolio end-to-end. You are the connective tissue across teams, establishing a dedicated program space, driving coordination across every workstream and region, and building the mechanisms that keep inspection programs consistent, well-governed, and moving forward. Every other responsibility in this role flows from that central mandate: bring clear, single-threaded leadership to NA fleet inspections. Key job responsibilities Serve as the single-threaded leader for NA fleet inspection programs — providing centralized ownership and coordination for inspection standards, changes, and escalations across all regions. Drive cross-functional coordination across field operations leaders, DSP partners, regional teams, data/tech, and international stakeholders, ensuring aligned and timely execution. Establish clear governance and a well-understood decision path for cross-region inspection changes, so the right teams can move quickly with confidence. Own stakeholder communication and escalation coordination — serve as a central point of contact and help ensure timely, clear communication during time-sensitive safety events. Lead new inspection initiatives such as safety audits and expanded inspection coverage — define success metrics, manage cadence, and evaluate favorability and resourcing. Own recurring inspection program updates — manage periodic changes to inspection criteria and defect categories, applying a data-driven rationale to what is added, consolidated, or retired. Strengthen training and accountability — partner with teams to ensure auditors are properly trained and permissioned and help build coaching mechanisms tied to quality metrics (e.g., completion time, grounding rates). Improve data accessibility — partner to consolidate vehicle inspection data across fleet systems into centralized dashboards for fast trend analysis and emergency-response decision-making. Continuously improve program mechanisms — evaluate inspection cadences and processes with data-driven rationale to ensure they remain effective and efficient. A day in the life You are the go-to owner for fleet inspections in North America. On any given day you might align field operations leaders and DSPs (Delivery Service Partners) on a new inspection initiative, help move along a cross-region request to change an inspection standard, guide a safety escalation to resolution across the right teams, and set the cadence and governance that keep stakeholders aligned. When there’s a question about fleet inspections in NA, you’re the person who knows where it stands — and when there’s a decision to be made, you’re the driving force behind it.