About this role
Get to Know the Team
The Marketplace team works with Mobility teams across Southeast Asia to manage driver supply, consumer pricing, and marketplace strategy. You'll dig into data, surface insights, and build solutions that move the needle on business outcomes. The team owns marketplace products and keeps the marketplace healthy and performing well. You'll join a regional setup with primary focus in Malaysia — you'll work with local leadership while stay connected to the broader regional agenda.
Get to Know the Role
You'll own the health and strategic direction of the Malaysia Mobility Marketplace — combining data-driven thinking with business strategy to drive real impact on the ground.
You'll be the go-to person for the Malaysia mobility marketplace, leading the local team while also representing Malaysia in regional conversations.
You will report to our Head of Mobility Marketplace, and you will be based onsite at our Grab Malaysia office.
Key ownership areas include:
Defining and driving the country strategy for driver-partner supply health, productivity, quality, and retentionOwning consumer pricing frameworks to grow the business sustainably and profitablyLeading country-level strategic projects focused on service quality and platform reliabilityRepresenting the Malaysia mobility marketplace team in both local and regional discussionsDeveloping and mentoring the rest of the Malaysia mobility marketplace team
The Critical Tasks You Will Perform
Define and own the strategic vision for consumer pricing and marketplace mechanics for GrabCar in Malaysia, keeping it aligned with growth targets and profitability goalsDesign and iterate on driver-partner engagement models and incentive structures to drive healthy acquisition, retention, and cost efficiencyLead initiatives to improve platform reliability and ride experience, working with cross-functional teams to make things better for both passengers and driversCollaborate with Product and Data Science teams on mobility-related features and algorithms (e.g., dynamic pricing, ride matching, surge) to improve marketplace performanceBe a thought partner to regional Product teams, helping shape the product roadmap based on what the Malaysia market actually needsMonitor marketplace metrics, investigate anomalies, and translate data into clear, actionable recommendations for senior stakeholdersRun end-to-end experiments — from design and rollout to analysis — to test and validate new ideasManage, develop, and mentor your team, helping them grow both analytically and strategically What Essential Skills You Will Need
At least 5 years of relevant experience in strategy, consulting, product management, or data analytics at a tech company or similar environmentExperience managing a small team, with a genuine interest in people developmentComfortable working with large datasets with hands-on experience with SQL.Experience using AI productivity tools (e.g., Cursor) to speed up analysis and solution developmentExperience driving P&L impact through strategic projects — whether through revenue growth, cost savings, or efficiency gainsExperience designing or working with pricing frameworks or incentive structures in a marketplace or ride-hailing contextComfortable managing multiple stakeholders with different priorities, and able to navigate ambiguity wellExperience presenting to senior leadership and translating data into decisions Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.