About this role
Get to Know the Team
GrabInsure SG, a general insurer licenced by the Monetary Authority of Singapore, is part of Grab Financial Group, alongside GrabPay, GrabFinance, and Digital Banking. Our mission is to make insurance more accessible and relevant for millions of people across Southeast Asia, helping them protect themselves and their families from life's uncertainties.
Over the years, GrabInsure has evolved from a distribution-focused insurtech into a full-stack insurtech, including securing its first insurance licence in Singapore. As we continue to grow, we are building insurance solutions that are simple, innovative, and designed around the real needs of our customers.
As a technology-focused insurer, GrabInsure SG prides itself on pushing forward real, actionable solutions that benefit our customers, including leveraging the latest AI and related technologies.
Get to Know the Role
We are looking for a claims leader to oversee our Accident & Health claims portfolio. The primary focus of this role is on Work Injury Compensation Act (WICA) claims, alongside selected non-WICA products. These products include innovative microinsurance offerings underwritten by GrabInsure. You will be working onsite at Grab's One-North Headquarters. You will report to the Regional Head of Insurance Operations.
As an AI and technology forward company, you can expect the company to involve you in the latest industry innovations. One of the key roles that you will perform will be to ensure that you enhance and do not degrade customer care and experience through the adoption of the latest technologies and processes.
The Critical Tasks You Will Perform
Own the end-to-end governance of GrabInsure's Accident & Health claims portfolio, with a strong focus on WICA claims and selected non-WICA productsHandle claims in line with regulatory requirements, internal policies, and agreed service standards.Monitor portfolio performance, including claims trends, leakage, fraud indicators, reserving practices, and operational risksOwn and continuously improve claims governance frameworks, controls, reporting, and oversight processesManage and mentor a growing team of internal and external claims executives.Own and manage relationships with third-party administrators (TPAs) and external vendors, including service performance, SLAs, KPIs, and operational reviewsDrive continuous improvement initiatives with vendors and internal support teams to improve turnaround time, controls, and customer outcomesHandle complex or sensitive claims escalations and customer complaints with sound judgment and timely resolutionPartner with Product, Operations, Commercial, Legal, and Compliance teams to support new product launches and operational initiativesSupport internal audits, regulatory reviews, and broader governance processes across the claims functionKeep abreast of industry developments and emerging regulatory expectations relevant to Accident & Health claims What Essential Skills You Will Need
Minimum 10 years of experience in Accident & Health claims, including strong hands-on experience in WICA claimsDeep knowledge of the Singapore WICA claims and recovery process, including regulatory requirements, market practices, and emerging trendsSignificant managerial and leadership experience in claims operationsExperience setting up, improving, or transforming claims processes, ideally with a digital or technology-enabled lens, including claims automation.Strong stakeholder management skills, with the ability to work effectively across internal teams, external partners, and senior stakeholders Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.