About this role
Get to Know the Team
The Singapore Operations team oversees, shapes, and grows Grab's business in Singapore. We contribute to Grab's vision by developing strategies and operational capabilities that create meaningful value for our community.
Within this team, the Merchant Operations team represents the voice of our merchant-partners. We partner closely with business verticals including GrabFood, GrabMart, GrabPay, DineOut, alongside Product, Engineering, Finance, Legal and Regional teams to design scalable operating models and deliver seamless merchant experiences.
Our objective is to bridge business strategy and operational execution—enabling successful product launches, improving operational efficiency and supporting Singapore's commercial growth.
Get to Know the Role
As a Business Projects Associate, you will be the operational partner to one or more business verticals, translating commercial strategy into scalable operations including merchant activation, payments, support.
You will lead cross-functional initiatives from concept through launch and hypercare, working with Business, Product, Finance, Engineering and Regional teams to design operating models, define processes and implement solutions that deliver measurable business outcomes.
This role is ideal for someone who enjoys solving ambiguous business problems, driving alignment across stakeholders and building scalable operational solutions that support new products, services and business models. You will report to the Lead of Business Projects.
The Critical Tasks You Will Perform
Partner with business stakeholders to operationalise strategic projects across existing and emerging business verticalsLead end-to-end delivery of country projects, from problem definition and solution design through implementation, launch and post-launch optimisationTranslate business requirements into operational processes, policies and system enhancements by collaborating with Product, Engineering and Regional Operations teamsDrive operational readiness for new products and commercial initiatives, ensuring key operational components—including merchant onboarding, payments (commissions, billing, payouts, incentives), merchant communications, training and support—are fully established before launch.Design and continuously improve scalable operating models, business processes and support workflows that enable sustainable business growthAnalyse operational and business performance to identify opportunities for automation, cost optimisation, process improvements and enhanced merchant experienceDevelop business cases and present data-driven recommendations that balance commercial objectives, operational feasibility and customer experienceManage cross-functional stakeholders and proactively identify delivery risks to ensure initiatives are executed successfully and sustainably What Essential Skills You Will Need
Bachelor's degree in Business, Engineering or a related disciplineMinimum 3 years of experience in program management, business operations or a similar role within a constantly evolving environmentProject management skills with strong capability in managing multiple concurrent initiatives simultaneously and influence cross-functional stakeholdersLogical and structured issue resolution skills, with the ability to synthesise data into actionable recommendationsComfortable navigating uncertainty and independently driving initiatives With high independenceProven ability to relay business objectives clearly and manage stakeholders effectively, with the ability to align diverse teams around a common objectiveDemonstrated ownership and a bias towards execution, inspired to create measurable business impactProficiency in SQL is an advantage
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.