About this role
We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.
Join our Digital team as an Ecommerce Manager and play a key role in shaping the online experience for one of our brands. Working closely with a Digital Sales Lead, you will be responsible for driving trading performance across a specific line of business, turning commercial ambitions into engaging digital experiences that deliver results. You'll ensure products are presented in a compelling, customer-friendly way, continually enhancing digital journeys to make it easier for customers to discover, compare and buy.
This is a highly collaborative role where you'll work across Brand, Proposition, Performance Marketing, Product and Technology teams to optimise performance, identify growth opportunities and deliver outstanding customer experiences. If you combine commercial awareness with a passion for ecommerce, digital innovation and customer-centric thinking, this is an exciting opportunity to make a visible impact in a fast-paced, evolving environment.
What you’ll do
Drive daily, weekly and monthly ecommerce trading performance for a key Line of Business, helping to deliver ambitious commercial targets across products such as Handsets, SIM Only, Home Broadband or Upgrades.Execute engaging digital sales and merchandising plans, ensuring products are accurately represented, competitively positioned and easy for customers to discover and purchase.Continuously optimise digital customer journeys to improve conversion, average order value, attach rates and overall commercial performance, using data and insight to guide decision-making.Partner closely with the Digital Sales Lead to turn commercial objectives into impactful digital trading activity across the online shopfront.Monitor market trends, competitor activity and customer behaviour, identifying opportunities and risks and recommending actions to maximise performance.Collaborate with SEO, CRO, Analytics and Performance Marketing teams to increase visibility, improve traffic quality and deliver exceptional customer experiences that drive growth. Who you are.
Experience in ecommerce trading or digital merchandising, ideally within telecoms, retail, or another fast-paced, high-volume B2C environment.Strong understanding of ecommerce best practice, including onsite merchandising, conversion optimisation and customer behaviour, with a passion for delivering exceptional digital experiences.Confidence using analytics tools such as Adobe Analytics, Google Analytics or Contentsquare to turn data into actionable insights and performance improvements.A proven track record of delivering against commercial objectives and driving measurable trading results through data-led decision-making.Excellent attention to detail, with experience managing product information, pricing and digital content accurately while maintaining a strong focus on customer experience.Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
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Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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