About this role
We are looking for a Compliance Data Analytics and Tool Specialist to support Compliance teams (Compliance Program, Export Compliance, Corporate Compliance) with operational tasks. The role contributes to data transparency and continuous improvement by tracking operational performance, supporting reporting and analytics. It also ensures efficient and standardized administration of compliance tools by managing user access, handling tickets, and maintaining high data quality within defined processes and SLAs.
Key Responsibilities
Data Analytics
▪ Prepare and maintain high-quality datasets by performing data gathering, data cleaning, validation, and structured data lookups, ensuring accuracy and consistency for analysis and reporting.
▪ Conduct structured data analysis using established tools (esp. Excel and Power BI) and develop insightful reports and dashboards
User & Access Management
▪ Create, modify and deactivate users across tools (Dragonfly, KYBP, EQS Integrity)
▪ Execute role assignments based on predefined role concepts and approved access requests
▪ Maintain user master data (correct incomplete or inconsistent entries, ensure data quality in systems)
Ticket Administration
▪ Central intake of all tool-related tickets, ticket classification and prioritization
▪ Handling of access requests, technical issues and user inquiries
▪ Coordination with IT/3rd-level-support and Compliance Program team for escalations including status updates to requestors and internal stakeholders
▪ Ensure transparency (ticket progress, expected resolution timelines)
Escalation Handling
▪ Identification and escalation of complex cases, non-standard scenarios, policy deviations
Bachelor's degree holder in Business, Information Systems/IT, Risk & Compliance or comparable qualification2-4 years of experience as Data Analyst, IT support or system administrationExpert knowledge of Power BI and ExcelAdvanced knowledge in interacting with international usersProficient in using Office 365 applicationsInterest in engaging with Compliance-related topics is desirableFunctional experience in user and access management processes, handling tickets/incidents and service requests is a plusWork with international teams on process improvements, development of KPI and other quality measuresAble to facilitate team meetings to share best practices, lead process improvement initiativeExperience in working with international teamsUnderstanding of different culturesWilling to work mid‑shift schedule, depending on business needs. Hybrid work setupHMO upon hireValues-based cultureLearning OpportunitiesReady to drive with Continental? Take the first step and fill in the online application.
Ready to drive with Continental? Take the first step and fill in the online application.