About this role
HOW YOU WILL MAKE AN IMPACT
The Infrastructure Analyst I is responsible for supporting and optimizing the organization’s IT infrastructure to ensure systems are reliable, secure, and operating efficiently. This role focuses on day-to-day infrastructure support, troubleshooting issues, and collaborating with IT teams to maintain and improve core systems that support business operations.
System Management
Monitor and manage day-to-day IT infrastructure, including servers, networks, hardware, and software systemsPerform routine maintenance and system checks to ensure optimal performance and availabilityAssist with server administration and infrastructure upkeepTroubleshooting & Support
Identify, troubleshoot, and resolve infrastructure-related issues in a timely mannerRespond to system alerts, outages, and performance concerns to minimize downtimeProvide Tier 2 support for infrastructure and system-related incidentsPlanning & Implementation
Collaborate with IT team members and business partners to plan and implement infrastructure solutions aligned with business needsAssist in deploying new systems, upgrades, and enhancementsSupport ongoing infrastructure improvement initiativesDocumentation & Compliance
Maintain accurate documentation of systems, configurations, and processesConduct periodic system audits and inventory tracking for hardware, software, and network componentsFollow established IT standards, policies, and security proceduresSupport & Collaboration
Provide technical support and guidance during system installations, upgrades, and maintenance activitiesWork closely with internal teams and vendors to support service deliveryAssist in developing and refining IT operational standards and best practices WHAT YOU BRING TO THE ROLE
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)Foundational understanding of IT infrastructure, including:Networks (LAN/WAN)Servers and operating systems (Windows preferred)System security conceptsBackup and recovery processesFamiliarity with infrastructure monitoring and support toolsStrong problem-solving and analytical skills with the ability to troubleshoot technical issues effectivelySolid communication skills with the ability to explain technical concepts to non-technical usersAbility to work both independently and collaboratively in a team environmentStrong organizational skills and attention to detailEagerness to learn and grow within IT infrastructureProactive mindset with a focus on continuous improvementStrong sense of ownership and accountabilityCustomer-focused approach to IT supportLegal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
ADDITIONAL WAYS TO STAND OUT
2-5+ years of related IT experienceExperience with NetApp\Pure StorageExposure to virtualization technologies (VMware or Hyper-V)Basic scripting or automation knowledge (PowerShell a plus)Relevant certifications (CompTIA Network+, Security+, or similar) THE PERKS
Immediate Benefits Robust Total Rewards PackagePaid Time OffVolunteer Time OffTuition AssistanceEmployee Discounts, including tire discountsCompetitive Bonus ProgramsEmployee 401k Match Diverse & Inclusive Work Environment with 20+ Employee Resource groups.Hybrid WorkEmployee Assistance Program Future Growth Opportunities, including personal and professionalAnd many more benefits that come with working for a global industry leader!
All your information will be kept confidential according to EEO guidelines.
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
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