About this role
EN English Nederlands Director of Pricing and Packaging (m/f/d) - 40 - Senior position - 8250-9250 - Delft, Kaiserslautern What are we looking for? We are looking for a Director of Pricing & Packaging to own how TOPdesk turns customer value into revenue, especially for our agentic services. This is a role with high strategic impact: as the product shifts from seats toward outcomes, AI monetization becomes a primary lever for growth. This role is for a leader who wants to accelerate topline growth through pricing and packaging, and who treats them as product decisions. You set the direction for how our value is metered, packaged, and priced across the portfolio. You align Product, Sales, and Finance around it, and you make sure the model moves the business. You thrive in ambiguity, build the analysis yourself, and hold a clear line from customer value to revenue and margin. AI is changing both what we sell and how we price it. Token and compute costs move, value metrics are unsettled, and the buyer increasingly orchestrates agents rather than operating a tool. We need a director with the conviction to design new monetization models for this world, the quantitative depth to defend them, and the spine to hold the line when the easy answer is to discount. Your job Own the pricing and packaging strategy Set the long-term direction for how TOPdesk prices and packages its products. Decide the pricing architecture across all SKUs, including the shift from seat-based to hybrid usage and outcome-based models for AI services. You own the what and the why of monetization; the boundary with Engineering on delivery stays clean. Get packaging right Own packaging decisions: what goes in which tier, what gets unbundled, what becomes an add-on. Keep positioning and monetization in step with what the product becomes. Design the monetization model for AI Define the value metrics for AI and agentic services (per resolution, per agent act...