About this role
**Technical Support Supervisor - Capital Equipment Technical Services** **Work mode:** Hybrid **Onsite Location(s):** Kerkrade, NL **Additional Locations:** Netherlands-Kerkrade **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. **About the role:** Supervise a Call Center responsible for Technical support related to Medical Electrical Equipment. Liaise with multiple departments to ensure maximum uptime of systems in the field to achieve maximum customer satisfaction. (Co)-Lead projects to improve Call Center processes. Be a backup for the Service support Supervisor who is responsible for a team that manages the planning of installations, upgrades \& preventive maintenance. **Your responsibilities include:** * Manage all aspects of the Call Center. Structure, staff and manage organizations for achievement of department and Service objectives. * Manage day to day operations and scheduling of personnel to meet customer needs. * Provide customer service and technical support for all supported BSC equipment offerings. * Establish and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System and the appropriate regulations for the area supported. * Ensure employees are trained to do their work and their training is documented. * Enhance and ensure the existence of effective coaching for consistent improvement and development of employees. Provide personal development plans and performance reviews on a timely basis. * Maximize employee satisfaction and ...