About this role
SUMMARY: Domino’s Pizza Team USA team members are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.
Salary: $12.80 per hour
RESPONSIBILITIES
(50%) Provide Best in Class Customer Service
Greet customers that enter the Domino’s store with a positive attitude
Answer phones to assist with customers’ orders and other inquiries
Take payments over the phone and in-store
Assist customers with menu questions, specials and offer the best deals
Upsell on orders by asking if customers want any sides
Deliver carside orders to customers using carside delivery option
Respond promptly to any customer concerns or inquiries and correct any service issues
(30%) Assist with Store Operations
Prepare ingredients by following the bin guide, date them, and then refrigerate ingredients, rotate dough, etc.
Operate store technology and equipment, such as: store phones, makeline module, starting/stopping the oven, washer and dryer, etc.
Make products by stretching, saucing, and topping the product
Make shoulder surfing orders by making orders in advance, load it when it pops onto the makeline monitor, etc.
Troubleshoot technology issues, such as: fixing the label printer, troubleshooting the kiosk, card readers, etc.
Place boxtoppers on all Domino’s products
(10%) Maintain Image and Cleanliness of the Store
Maintain image by wearing a clean uniform, and keeping the store clean and organized
Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.)
Clean and sanitize the store and maintain all cleanliness responsibilities
(10%) Maintain Food and Team Member Safety
Monitor expired food and throw out expired product when necessary
Mop up spills, post “Caution Wet” sign on mop areas, proactively clean the floor from hazards, etc.
QUALIFICATIONS
Excellent customer service ability
Prior experience in a customer service or applicable role preferred
Ability to problem solve and resolve customer concerns and/or complaints
Proven ability to work as a part of a team to achieve a common goal
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together
Ability to pass a pre-employment math test, background screening and drug test.
PHYSICAL REQUIREMENTS
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting:
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying:
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried two at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing:
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Climbing:
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending:
Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting:
Performed occasionally to stock shelves and to clean low areas.
Reaching:
Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequent activities require use of one or both hands: Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position. Domino’s Pizza LLC may modify the duties and responsibilities of the position in its sole discretion at any time without notice.
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!