About this role
Are you a natural host with a passion for leadership and luxury service? At Anantara Grand Hotel Krasnapolsky Amsterdam, we're looking for a Desk Manager who brings structure, warmth and excellence to every guest interaction — from check-in to fond farewell.Why you'll love your journey with usAt Anantara, we reward dedication with exceptional benefits: - A competitive salary based on Horeca CLA scale 6 and your experience. - An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry. - Global team member rates at over 550 Minor Hotels. - Friends & Family rates to treat your loved ones worldwide. - 50% savings on F&B at 20 luxury hotels across Amsterdam. - A complimentary experience stay to immerse yourself in the Anantara guest journey. - Access to tailored learning programs and our online university. - Priority access to internal vacancies across Minor Hotels. - Management development programs to support your growth. - Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.Your role in the journeyAs Desk Manager, you'll lead the Front Office team during your shift, ensuring seamless operations and exceptional guest service. You'll be the go-to person for both guests and team members, creating a warm and professional atmosphere in our lobby.Your responsibilities include: - Supervising and supporting the Front Office team during your shift. - Training and mentoring new team members and interns. - Ensuring smooth communication with other departments. - Handling administrative and financial tasks related to the shift. - Performing all standard Front Office duties, including check-ins and check-outs in line with LQA standards. - Managing guest inquiries, phone calls and emails with professionalism and care. - Creating a welcoming environment for our international guests and ensuring every stay is memorable. Functie-eisen: What you'll bring - A spontaneous, flexible and det