About this role
At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.At Pulitzer Amsterdam, hospitality is deeply personal. Hidden within twenty five interconnected canal houses, every corridor, courtyard, and guest interaction tells a story. As our Front of House Lead, you play a central role in shaping those stories. This is not simply a position overseeing operations. It is about setting the tone for the entire Front Office team. Through your presence, energy, and leadership, you create an environment where colleagues feel supported, guests feel genuinely cared for, and service excellence becomes second nature. You are the person others naturally turn to for guidance. Someone who remains calm during busy arrivals, who notices when a team member needs encouragement, and who understands that unforgettable guest experiences are built through hundreds of small moments every day. A Day in the Life No two days at Pulitzer are ever the same. One moment you might be welcoming a returning guest who has stayed with us for years. The next, you could be helping a colleague navigate a challenging situation or working alongside another department to create a memorable surprise for a special occasion. Throughout your day, you remain close to the operation. You support the team during peak moments, help maintain the flow of the Front Office, and ensure that every guest interaction reflects the warmth and individuality that Pulitzer is known for. Equally important is your role within the team itself. You continuously coach, motivate, and develop your colleagues, helping them