About this role
Henri Willig Jobs logo Retail Application/Systems Engineer Apply directly - Katwoude - 32-40 per week - Full-time, Part-time Are you an IT professional who enjoys working on the front line? Do you enjoy ensuring that applications and shop systems run smoothly, as well as helping colleagues when they need you? If so, the role of Retail Application/System Engineer at Henri Willig&might just be your next step! Henri Willig operates in the fields of manufacturing, logistics, B2B and retail. This means you will be working in a diverse IT environment, where you will work alongside a dedicated IT team to help drive the further digitalisation of our organisation. You will report directly to the IT manager and be given every opportunity to develop your skills further. What are you going to do? As a Retail Application/Systems Engineer, your responsibilities will include: - You will manage, configure, test and optimise retail applications, POS systems and supporting software. - You will maintain and improve till systems, card terminals, workstations and other retail systems. - You provide second- and third-line support to shops and colleagues on application, system and process issues. - You will visit shops to analyse processes and translate opportunities for improvement into practical IT solutions. - You will oversee changes and releases, test new functionalities and support users during implementations. - You will contribute ideas on integrations between POS, ERP, stock management and payment systems. - Drawing up practical work instructions and supporting users in making the most of applications. - Analysing and resolving incidents to minimise disruptions to shop operations as much as possible. - Coordinate with external suppliers regarding incidents, changes, releases and the further development of applications. We are looking for someone who has the following qualities You are a solution-oriented IT professional who enjoy...