About this role
Technical Customer Support | French & English 1 - 40 uur per week Beschrijving Are you looking for a role where customer service, technical coordination and problem-solving come together? As a Technical Customer Support Coordinator, you will be responsible for supporting customers throughout the entire after-sales process. As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z. - Manage incoming requests from French-speaking customers related to technical support, maintenance and service activities. - Assess customer needs and determine the most appropriate follow-up. - Coordinate service activities and ensure all stakeholders are aligned throughout the process. - Communicate with customers, field technicians and internal departments to ensure timely resolution of requests. - Prepare quotations and process service-related documentation. - Monitor planning, progress and completion of customer requests. - Support the coordination of spare parts, maintenance activities and field interventions. - Maintain accurate records within internal business systems. - Contribute to improving workflows and customer support processes. - Build strong customer relationships and identify opportunities to further enhance the service experience. Requirements Who are you? - A vocational or bachelor's level of education, or equivalent work experience. You have a technical background with a commercial drive or have a commercial background with an affinity for machinery. - (Our client is also open for fresh graduates) - Fluency in French and English, both spoken and written. - Dutch and/or German is considered an advantage. - Experience i...