About this role
- Nedap in Healthcare - Back - Careers - Working at Nedap - Back Junior Technical Support Engineer Groenlo, Netherlands 32 - 38 hrs € 3.300 - € 3.800 What are you going to do? At Nedap in Security, we help organizations secure people, buildings, and assets through innovative access management solutions. One of the newest additions to our portfolio is Pace, our Physical Identity and Access Management (PIAM) solution. As organizations increasingly look for secure and scalable ways to manage identities and access rights, Pace is gaining traction across the market. As a Junior Technical Support Engineer, you play an important role in ensuring that our customers can rely on Pace every day. You combine technical support, operational excellence, and continuous improvement. You help customers solve technical issues, execute operational tasks, and contribute to making our support processes more scalable and efficient. This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers, and growing within a modern SaaS environment. Your responsibilities Troubleshooting Investigate and resolve issues related to configuration, user access, integrations, and APIs. Ticket Management Manage support tickets and ensure customers are kept informed throughout the resolution process. Escalation Management Escalate complex technical issues to engineering teams with clear and structured documentation. Platform Operations Perform operational platform activities, such as synchronizations, reporting, and user role management. Testing & Integrations Support the testing of new functionality and assist with customer integrations. Knowledge Sharing Maintain and improve technical documentation and knowledge base articles. Automation Contribute to automation initiatives that improve scalability and reduce manual work. On-Call Support Participate in an on-call rotati...