About this role
About Managed Services
The mission of the Risk Solution Services (RSS) division is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships. We are the consultative arm of Visa’s Risk and Security Intelligence Solutions (RAS) organization that offers a vast portfolio of solutions to our merchant, partner, issuer, and acquirer portfolios.
We strive to maintain unrivaled relationships with these clients. RSS is a necessary extension of our clients’ teams that allows them to reach their full potential while enabling adoption of Visa products. Our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.
The Consultant, Risk Solution Services will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
Essential Functions and Responsibilities
Consulting ExpertiseDrives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectivesRegularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategiesBuilds rapport with both the client and the Visa account team to promote retentionProactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client successAnticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive riskAnalysisIncreases automation by leveraging internal features and available client attributesAligns acceptance and fraud KPIs with Managed Solutions objectivesUses Business Intelligence tools to continually highlight client return on investmentProcesses ad hoc requests and uses existing functionality to accomplish goalsContributes to the continual enhancement of analytical toolsSolutions DeliveryOptimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rulesIdentifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offeringsCommunicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.Remains proficient in Visa and partner integrations, order and technical flow, and support resourcesShares industry best practices within regionUnderstands how client strategies and risk configurations potentially impact Visa revenueCommunication and Presentation SkillsCommunicates professionally, succinctly, independently, and with relevance based on audience and topicEngages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountableShares efficiencies and best practices with colleagues and peersIndustry KnowledgeBuilds industry knowledge through internal and external resourcesConfidently consults clients on industry trends and innovations and educates clients on how payment ecosystems workUnderstands regional risk regulationsUses knowledge of competitive landscape to shape solutions deliveryThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Relevant work experience:
Working in eCommerce payment industry
Collaborating on and with enterprise-wide products, projects, and programs
Deriving insights and action items through analysis
Providing Solutions Delivery/professional services
Proficiency in Microsoft 365 (Office)
Exceptional presentation, consultative, and communication skills
Proficient in Python, Java, or another major programming language, with a focus on data analysis, machine learning, or algorithm development.
Skilled in using SQL for data analysis.
Hands-on experience in handling and mining large, diverse data sets.
Demonstrated experience working with or fine-tuning machine learning models in fast-paced, real-time prediction environments.
Required languages: Spanish, English (Portuguese is a plus).
Preferred Qualifications
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.