About this role
Team Summary
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.
Within VCA we have a dedicated service line, VCA Implementation Services (VIS) with specialized experts who are routinely embedded into clients offer hands-on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships, portfolio levers and product development.
What a Portfolio Optimization Senior Client Consulting Manager does at Visa:
The Portfolio Optimization Senior Client Consulting manager will be responsible for leading client engagements. Typically, this will involve the senior consulting manager interacting with the client team and internal staff, and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.
Client Program Delivery:
Lead and facilitate Portfolio Optimization related discussion with the client to identify potential opportunities, scope projects, pitch proposals and deliver end to end activities to grow the client's portfolioProvide professional consultancy to clients covering both strategic and tactical aspects based on data and insightsSet KPIs for successful initiative execution and align them with the clientDesign and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client siteCollaborate with data science team to utilize our advanced data analytics capabilitiesWork closely across multiple team functions including wider VCA, Product, Sales, Regional and Marketing team to acquire specific subject matter expertise as neededManage budget and forecasts in collaboration with the client and third-party suppliersDevelop and share best practices to guide and inspire clients and the wider Visa organizationAbility to playback results and success of program to clients, leading to renewed contracts and program extensions
On a project-by-project basis:
Develop fact base by undertaking client interviewing, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental informationManage execution of one or more project engagements, building client relationships, utilizing governance frameworks and mitigating / resolving complex problems that emergeIdentify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practicesDesign and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client site
Why this is important to Visa
This role will support key clients across Korea. The role will help to scale our implementation services capabilities which will support Visa’s ambition of diversifying our revenue.
What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are:
Min. 10 years of career experience in financial services and payment, or in issuers, management consulting experience is plusExperience in portfolio management from the issuer or fintech sideProven track record in delivering complex portfolio optimization initiatives from the issuers or fintech sideProven experience managing projects and cross functional teams from inception to completionAbility to develop and execute a communication strategy that aligns with business goalsProficiency in analysing data to measure the effectiveness of campaigns and make data-driven decisionsSuperior analytical and problem-solving skills, with demonstrated intellectual and analytical rigorExcellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysisExcellent presentation skills, including strong oral and written capabilitiesAbility to collaborate with internal and external partnersBudget management and reportingBusiness level English proficiencyWhat will also help:
Familiarity with campaign analysis tools and platforms (e.g., SEO, SEM, social media, CRM systems, analytics tools)Experience in management consultingGood understanding of Visa and the payments eco-system Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.