About this role
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
What you’ll do Behind every successful global healthcare operation, there is a dedicated Customer Service team ensuring that every interaction is seamless, supportive and handled with care.
Please note that this is a temporary position to cover a maternity leave.
key ResponsabilitiesCustomer Support & Experience • Be the first point of contact for clinics and private patients via phone and email. • Provide clear information about genetic testing services and guide customers. • Track, manage and resolve customer inquiries proactively.
Operational Coordination • Collaborate closely with Laboratory, Diagnostics, and Genetic Counseling teams. • Manage customer data in Salesforce CRM and Navision. • Support payment collections, kit requests, and account management.
Process Quality & Collaboration • Ensure accurate, up-to-date customer information. • Contribute to improved service processes.
What You Need to Succeed• Bachelor’s degree or equivalent. • Experience: 3+ years in customer service, ideally in healthcare. • Technical skills: Salesforce, Navision, Microsoft Office. • Languages: Fluent in French and Spanish; English is a plus. • Strong communication, problem-solving and collaboration skills.
Why Vitrolife Group Because here, customer care meets purpose. You will join a global healthcare company supporting patients in building families, guided by quality, integrity, innovation and collaboration.
What We Offer• Opportunity to work in a leading global organization in healthcare and genetic services. • International exposure and participation in global projects. • Supportive and collaborative work environment. • Remote work 1 day per week possible. • Medical insurance. • Flexible compensation options. • Discounts on our platform and gym memberships. • Free coffee at the workplace. • Job stability in a growing and innovative company.
*The interview will be conducted in English
*Please note that this is a temporary position to cover a maternity leave.
The employee will be based in Valencia (Parque Tecnológico de Paterna)Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.