Transversal Global Process Owner- ETF (h/f) - Permanent contract @ BGL BNP Paribas S.A.

General Information Ref # AAA04459 Hot job No City Luxembourg Contract type Permanent Professional family F17 - PROJECT & TRANSFORMATION MANAGEMENT Recruiter LOPES, NICOLAS Description & Requirements BGL BNP Paribas is one of the largest banks in Luxembourg and part of the BNP Paribas Group. It offers an especially wide range of financial products and bancassurance solutions to individuals, professionals, businesses and private banking clients. In 2024, BGL BNP Paribas was named “Best Bank in Luxembourg” by Euromoney and in 2025, for the 10th consecutive year, was awarded the “Top Employer Luxembourg” certification, in recognition of the excellent working conditions offered to its employees. The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities. The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. We are currently looking for a: Transversal Global Process Owner- ETF (H/F) - Permanent contract CONTEXT AND CHALLENGES Client Delivery Operations sits within BNP Paribas – Securities Services business – Client Delivery, dedicated to provide fund administration, investment accounting, transfer agency, middle office outsourcing, investment reporting and performance, Data administration and regulatory reporting on a worldwide basis. With more than +3300 HC spread across 21 locations and 7 main services, it represents a major Operational Domain of BNP Paribas Securities Services. Through Client Delivery, Securities Services holds more than US$ 1.700 Billion in assets under administration and supports more than 8,000 funds across the globe. WHAT'S YOUR DAY-TO-DAY MISSION? The ETF Transversal Global Process Owner (GPO) is a new role created specific to develop and optimise our processes and operating model in our fast growing ETF business . The ETF Transversal Global Process Owner oversees the End-to-End Target Operating Model definition, its formulation on clients' specifics & its evolution: ensuring the best economic & efficient model, and delivering the best market full integrated service, in line with client expectations. The ETF Transversal GPO is required to work in strong coordination with the Global Heads of Operations /GPOs, Client Lines, Products & Solutions units, ensuring consistent full end to end model across processes (inclusive but not limited to MO, TA, FA, Custody, Collateral…). The role will suit an experienced operational leader with a proven track record in managing ETF operations across multiple domiciles. You will have strong knowledge of core activities, Transfer agency and fund accounting specific to ETFs along with expert knowledge on all activities across the E2E value chain. A key part of the role will be developing our operating model in line with market evolution, regulation and client needs. MAIN RESPONSIBILITIES: Operating model and strategy  Define the business delivery model (i.e., TOM), its formulation on clients' specifics & its evolution  Ensure that the business delivery models fit client needs by actively contributing to the governance led by Products & Solutions units  Co-define with Client Line the business-operating model (for ETF OM - i.e., overall business principles and functional objectives), its formulation on clients' specifics & its evolution  Contribute, for the E2E ETF OM, to the definition of target solutions responding to clients' critical issues  Support sales and product forces by acting as business delivery expert (RFP participation, …)  Contribute to the definition of product specifications, new solutions (incl. TAC, NAC)  Contribute to the definition and the maintenance of the strategic roadmaps for each solution/product Operational change & efficiency  Ensure efficiency of the E2E operating model with best-in-class process execution, rationalise and improve efficiency of the business delivery model in alignment w/ Client lines priorities  Drive process improvement and initiatives prioritisation and on the process performance (KPIs, KRIs…)  Optimise the quality, cost and operational risk  Process standardisation & Internationalisation (off-shoring/hub & spoke)  Define, share and implement best practices  Organise the appropriate governance around the operating model and change programme  Maintain the Change Roadmap up to date and validate any change within relevant governance  Communicate Roadmap and plans throughout the organisation Risk & Control With each Domain GPO contribute to:  Define & maintain new global procedures where required  Owner of key control validations such as 3F, DLP requiring annual sign off  Filter down / enforce the CIB2S risk framework in compliance with Group & regulatory requirements  Monitor main audit and IG reports and recommendations  Ensure adequate processes controls are in place to mitigate operational risk  Review of large incidents driving long term preventative measures  Review risk trending and ensure model and investment are in line  Establish, document and maintain a robust ERS plan, framework and test plans Business development - Deal focused  On request, under the lead of Client Development Team and Client Lines, contribute to:  Go / no go decision on new business (Client acceptance process) for E2E ETF OM  3P for E2E ETF OM  Manage client on/off boardings (Contractual relationship & Technical & operational set up)  Design and maintain client standard SLA/SLDs for ETF OMy Governance  Establish and animate the ETF OM community (including Champions named withing each Domain)  Establish and maintain the various aspects of governance including facilitation of decision making, managing key forums and meetings, addressing issues, project triage and key risks, reporting to senior stakeholders' status against milestones, budg