About this role
As a successful Account Manager Bio process - Pharma industry - ENG , you will have the following responsibilities: Manage and grow long-term relationships with existing international customers , acting as the main point of contact (especially with procurement teams) for the sales & after sales topics. Lead commercial activities such as pricing discussions, contract negotiations, and business reviews while ensuring customer satisfaction and resolving issues. Act as a bridge between customers and internal teams (product, QA, logistics), translating customer needs into business insights, opportunities, and risks. You coordinate customer requests, solve issuses & handle complaints. Perform sales analysis, reporting, and forecasting , contributing to budgeting and strategic planning, while maintaining CRM/ERP data. As a successful Account Manager Bio process - Pharma industry - ENG , you will have the following profile: Education: degree in Business, Life Sciences, or similar. Experience: 6-8+ years in account management / customer relationship roles in a commercial environment. Open to travel internationally (mainly in Europe) up to 30/40% of the time Skills: strong negotiation, communication, stakeholder management, and analytical capabilities (Excel, CRM/ERP tools like Salesforce/PowerBI). Personal traits: customer-oriented, structured, proactive, culturally adaptable, and comfortable in an international environment. Languages: fluent English required; other languages are a plus