About this role
In this role: You collect and analyze operational needs from teams responsible for 24/7 network and system activities. You translate these needs into clear, actionable specifications for improvements, incidents, and new network configurations—supported by diagrams, workflows, and technical guidelines. You document operational tasks and interventions in the form of structured work items, such as incident descriptions, change requests, and enhancement proposals. You monitor the progress of these items from analysis to implementation, ensuring smooth coordination with engineering, security, and operational teams. You collaborate closely with release and change management to validate updates before they are deployed into production environments. You provide explanations and training to internal stakeholders regarding new processes, tools, or network functionalities. What we expect from you You have a bachelor’s or master’s degree in a technical field such as Computer Science, IT Infrastructure, or Network Engineering. You bring at least a first relevant professional experience in a network operations or support role. You are fluent in English and have strong communication skills in Dutch or French . You can summarize technical challenges in a precise and structured way, even for non‑specialized audiences. You understand core networking concepts such as routing, switching, firewalls, and troubleshooting methodologies. Familiarity with technologies such as Cisco CLI, Palo Alto or Check Point firewalls, monitoring systems, authentication tools, or NAC platforms is considered a strong asset. Experience with operational technology (OT) environments or Python scripting is a plus. You work accurately, take ownership of your tasks, and are comfortable collaborating with both local and international teams.