About this role
We are looking for a motivated, dynamic Customer Service Executive (Outdoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team. In this role you will be responsible for:
The candidate will play an active role in renewals and retaining customers & to achieve sales target givenBy providing excellent after sales service and regular communication between the customer and the CompanyWork closely with other team members to provide strong team representation in meeting customer’s expectationsConduct outdoor visits to customers i.e. contract renewal, attend to complaint and up selling/cross sellingWork closely with other team members to assist in collectionRequirements
The ideal candidate will possess:
Minimum a Diploma in related discipline of studies with proven track record in customer care environmentHighly successful at converting clients with the ability to adhere to KPI's to ensure successDriven by data and building a network of excellent customer relationships Good communication skills and has the ability to communicate fluently on the phoneCall centre experience is an added advantageGood planning and organisational skills with attention to details.Ability to prioritise tasks with effective time managementGood understanding of Business clients in your designated locations
Highly Desirable:
Excellent customer service via F2F & negotiation skillsAbility to reach & exceed up selling targetsVersatility to build rapport with people at all levelsMulti-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantageCommercially focused acumenBenefits
Rewards and Benefits
Attractive base salary and incentivesComprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal AccidentOut-patient & Specialist CoverageDental & Optical CoverageAdditional Retirement benefitsStaff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Address:
Rentokil Initial (M) Sdn Bhd No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru,