About this role
About the roleAs a Senior Customer Support Engineer (m/f/d) you will play a crucial role in ensuring the satisfaction and success of our clients by providing technical assistance and support for robotic products of the Agile Group - specifically for the products of our subsidiary company Franka Robotics GmbH. You will work closely with our customers to address their inquiries, troubleshoot technical issues, and deliver solutions that exceed their expectations. This role requires a strong technical background, excellent communication skills, and a passion for providing exceptional customer serv