About this role
We are seeking a Bilingual Customer Service Agent fluent in English and Spanish to support customer interactions across calls and messaging channels. This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical inquiries related to automotive products.
You’ll play a key role in delivering accurate support, resolving issues efficiently, and ensuring a positive customer experience.
ResponsibilitiesCustomer Support Handle inbound and outbound customer calls and messages in English and Spanish Provide accurate information related to automotive products and services Assist customers with A/C system questions, troubleshooting, parts inquiries, and basic order management CRM & Communication Use Re:amaze CRM to manage and respond to customer inquiries Maintain clear and organized records of all customer interactions Follow up to ensure complete resolution of issues Collaboration & Escalation Work with internal teams for training and support Escalate complex technical issues when necessary Customer Experience Maintain a professional, courteous, and solution-oriented tone at all times Ensure a smooth and positive experience across all customer touchpoints Requirements
Fluent in English and Spanish (spoken and written) — required Basic knowledge of automotive A/C systems (preferred) General automotive industry knowledge is a strong plus Experience with Amazon, eBay, and/or Shopify is preferred Strong verbal and written communication skills Ability to work independently and manage time effectively in a remote environment
Availability Monday to Friday 9:00 AM – 5:00 PM Eastern Daylight Time (EDT) Will transition to Eastern Standard Time (EST) from October 2026
Technical Requirements Reliable high-speed internet connection (backup source preferred) Personal computer and headset (equipment not provided) Willingness to install and use Hubstaff Time Clock with screenshots (non-negotiable)
Ideal Candidate Customer-first mindset with strong problem-solving skills Comfortable handling both technical and non-technical queries Organized, responsive, and dependable in a remote setup Able to balance efficiency with high-quality customer interactions