About this role
Job Title: Project Manager
Type: Full-time; Remote
Schedule: US Time zone
Industry: DTC/E-commerce
Role Overview:
We are seeking a highly organized and client-facing Project Manager to serve as the operational and communication hub across multiple client accounts. This role requires a strong blend of project management and account management expertise — ensuring seamless execution of deliverables while maintaining high client satisfaction and retention. You will be responsible for keeping projects on track, proactively managing client relationships, and aligning internal teams to meet performance goals.
Key Responsibilities:
Own end-to-end project management across multiple DTC and e-commerce client accountsAct as the primary point of contact for clients, ensuring clear communication, responsiveness, and strong relationship managementManage timelines, deliverables, and priorities to ensure projects are executed efficiently and on scheduleLead client onboarding processes, including handling access to ad accounts, analytics platforms, Shopify, and other toolsCoordinate daily communication across internal teams and clients via Slack and other platformsDocument meetings, action items, and next steps with clear and timely follow-upsTrack project progress in ClickUp and proactively identify risks, bottlenecks, or delaysEnsure all project documentation is accurate, organized, and up to dateCollaborate with media buyers, creatives, and strategists to ensure alignment on client goals and executionDrive accountability across teams to ensure deliverables meet quality and performance standards
Success Metrics:
On-time delivery of client projects and campaignsClient satisfaction and retention across managed accountsEfficiency and organization of project workflows within ClickUpQuality and clarity of client communication and internal coordinationAbility to proactively manage and resolve project risksRequirements
3–5+ years of experience in project management and account management within an agency, DTC brand, or e-commerce environmentProven experience managing multiple client accounts simultaneously while maintaining high levels of client satisfactionStrong proficiency in ClickUp is requiredExcellent written and verbal communication skills with a client-facing mindsetHighly organized with strong attention to detail and the ability to prioritize effectivelyExperience managing cross-functional teams and coordinating multiple stakeholdersAbility to proactively identify issues and implement solutions before escalationComfortable working in fast-paced, performance-driven environmentsProficiency in tools such as Slack and Google Workspace