About this role
Reprographics Operator Salary: £28,469 per annum + 7.5% shift allowance (£30,604.18 total), plus company benefits Address: London EC1A Contract: Permanent, full time Shifts: 37.5 hours per week, Mon-Fri, 07:00–15:00 and 15:00–23:00 on a rota with a 30-minute unpaid break There may be an occasional requirement to cover night shifts (23:00–07:00) to support business continuity during periods of absence. Work model: Fully onsite
Williams Lea seeks a Reprographics Operator to join our team! Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of the Role The Reprographics Operator is a hands-on print production role responsible for the end-to-end delivery of high-volume, high-quality print, finishing and document production services for employees, clients and stakeholders.
Working within a busy reprographics environment, the role requires an individual who is confident operating commercial print and finishing equipment, managing multiple production requests simultaneously, and delivering accurate work to demanding deadlines. The successful candidate will take ownership of print jobs from receipt through to completion, ensuring all output meets the highest standards of quality, confidentiality and customer service.
This position is ideally suited to candidates with experience in print production, reprographics, document services or commercial print environments who thrive in a fast-paced operational setting and enjoy combining technical print expertise with excellent client service.
Key Responsibilities
• Deliver a high-quality reprographics service, ensuring all print, finishing and document production requests are completed accurately, efficiently and within agreed service level agreements (SLAs) • Provide an exceptional client experience by building strong working relationships and responding promptly and professionally to client requests and enquiries • Maintain strict confidentiality when handling sensitive, business-critical and confidential client documentation, ensuring compliance with client security policies and information governance requirements • Operate and maintain proficiency across all reprographics equipment and software, ensuring work is produced to the highest quality standards • Verify job instructions and specifications before production, seeking clarification where required to ensure work is completed accurately and to client expectations • Take ownership of all assigned work from receipt through to completion and delivery, providing timely progress updates and proactively communicating any issues or potential delays • Manage competing priorities and urgent requests effectively, ensuring business-critical and time-sensitive work is delivered accurately and within agreed deadlines • Perform quality assurance checks on all completed work to ensure output meets required standards before release to the end user • Support the delivery of document services by preparing, printing, finishing, binding and distributing documents in accordance with operational procedures • Conduct routine equipment maintenance, including replenishing consumables, changing toner, clearing paper jams and reporting equipment faults promptly • Carry out manual handling activities safely when moving paper stocks, consumables and finished products, in accordance with H&S requirements • Monitor stock levels and ensure necessary materials and supplies are available to support uninterrupted service delivery • Accurately complete administrative tasks, including work ticket reconciliation, meter readings and production records • Collaborate effectively with colleagues, Team Leaders and client stakeholders to ensure workloads are managed efficiently and client needs are met • Contribute to a safe, organised and professional working environment by adhering to Health & Safety requirements and maintaining a clean and tidy workspace • Identify opportunities to improve processes, service delivery and customer satisfaction, supporting a culture of continuous improvement • Adapt to changing business requirements and undertake any other reasonable duties as required by management
Personal Attributes
• Customer Focus – Delivers excellent service and builds positive working relationships with clients and colleagues • Attention to Detail – Produces accurate, high-quality work and follows instructions carefully • Communication – Communicates clearly and keeps clients and colleagues informed of progress and any issues • Teamwork – Works collaboratively with colleagues and supports the wider team to achieve service objectives • Ownership & Accountability – Takes responsibility for assigned tasks and sees them through to completion • Technical Competence – Operates reprographics equipment and software effectively while maintaining quality standards • Problem Solving – Identifies issues, takes appropriate action and escalates when necessary • Adaptability – Remains effective under pressure and responds positively to changing priorities and business needs • Confidentiality – Handles sensitive and confidential information professionally and in accordance with client and company requirements
Using AI in your application We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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