About this role
Building Name: AHMC - Reddy Cancer Center
Location Address: 23 Fourth Street, Suite 2, Malone New York
Regular
Department: AHMC - Family Medicine - Primary Care Division
Per Diem (position has no committed hours and is not benefit eligible)
Standard Hours: 0
Biweekly Scheduled Hours: 0
Shift: Day
Primary Shift: -
Weekend Needs: As Scheduled
Recruiter: Naomi Kpesse
Job Description: Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to specialty practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.
Education/Skills Required: 1. High School Graduate or GED required. 2. Ability to read, write in English and successful completion of a CVPH medical terminology exam required. 3. Associates Degree in Business or Healthcare preferred. 4. Minimum of two years customer service experience or receptionist work experience required. 5. Ability to accurately type 30 words per minute required. 6. Experience with answering phones, taking and routing messages. 7. Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.