About this role
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity The Accounts Payable and Receivables Assistant (Mid-Level) is responsible for supporting supplier master data management, supplier onboarding, and payment-related exception resolution within the Disbursement Operations team. This role serves as a critical operational resource that ensures the accurate creation, maintenance, and governance of supplier records across multiple financial systems while supporting the timely and compliant processing of financial transactions. Working within established policies, procedures, and internal controls, the position contributes to operational efficiency, data integrity, regulatory compliance, and positive experience for suppliers and business stakeholders. This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
• Create, maintain, and update corporate supplier profiles in Oracle ERP.
• Create, maintain, and update claims supplier profiles in Guidewire and PeopleSoft.
• Create and maintain Board of Director supplier profiles in Oracle.
• Manage supplier setup exceptions received from third-party processing providers and drive timely resolution.
• Monitor and respond to Vendor Setup mailbox inquiries within established service-level agreements (SLAs).
• Research and resolve supplier onboarding discrepancies, supplier master data exceptions, and related issues.
• Process invoices, payments, and receivable transactions accurately and within established performance standards.
• Support user acceptance testing (UAT), system enhancements, and implementation activities related to supplier setup and financial systems, including Oracle and SAP initiatives.
• Maintain and update procedures, job aids, and process documentation to ensure compliance, consistency, and operational effectiveness.
• Apply financial, accounting, and regulatory knowledge to support accurate transaction processing and exception management.
• Identify opportunities and recommend process improvements that enhance accuracy, efficiency, controls, and stakeholder experience.
• Partner with internal teams and business stakeholders to support supplier onboarding activities and issue resolution.
• Ensure risks associated with business activities are appropriately identified, assessed, monitored, and controlled in accordance with company policies and compliance requirements.
• Ensure accurate and compliant supplier master data maintenance.
• Minimize payment and supplier setup exceptions through proactive issue resolution.
• Support operational excellence through continuous process improvement and strong supplier and internal business stakeholder service.
• Maintain compliance with financial controls, regulatory requirements, and organizational policies.
What you have:
• High School Diploma or General Equivalency Diploma (GED).
• 3+ years of experience in accounts payable operations, supplier onboarding, vendor master data management, invoice processing, payment administration, and service-level-driven operational environments.
• 3+ years of experience working with Oracle ERP Cloud, PeopleSoft Financials, Guidewire Claims Center, SAP, or comparable enterprise resource planning (ERP) platforms.
• Knowledge of supplier onboarding governance, vendor master management controls, and risk mitigation practices.
• Working knowledge of financial and accounting principles.
• Knowledge of applicable regulatory and compliance standards.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Demonstrated understanding of transactional financial processes and monetary flow within business systems.
• Ability to perform accurate data entry and ten-key operations by touch.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and meet established deadlines in a fast-paced environment.
What sets you apart:
• US military experience gained through military service or gained as a military spouse / domestic partner.
• Bachelor’s degree.
• Experience researching and resolving complex supplier onboarding issues, supplier master data exceptions, payment-related inquiries, and transaction discrepancies.
• Experience supporting system implementations, testing activities, and process improvement initiatives.
• Experience working in a high-volume shared services or financial operations environment.
• Demonstrated ability to manage multiple priorities while maintaining accuracy, attention to detail, and high-quality customer service.
• Proven ability to build trust, foster collaboration, and develop positive working relationships across cross-functional teams.
• Continuous improvement mindset with experience identifying opportunities to streamline processes and improve operational effectiveness.
Compensation range: The salary range for this position is: $43,680 - $76,610.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.